Customer service advisor - Mandarin speakers

Kels global ventures

Location: Cyberjaya, Malaysia

Salary: RM 4,500

Language: Mandarin (At least 1 year Customer Service experience, GDS system experience will be added advantage )

Joining date: ASAP

Work Hour: Rotation Shift

Education: SPM /Diploma/Degree

Role & Responsibilties

Take call and provide accurate answer to customer queries.

Delivery excellent customer support & services and offering patient assistance at all times.

Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).

Deliver customers support & services effectively through active communications.

Meet and exceed all key performance indicators set by the company and the client.

Adhere to given works roster including but not limited to weekends, public holidays, split off and rest

day due to business requirement.

Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.

Abide to De-escalation processes that involving dissatisfied customer.