Bridge Engineer (BrSE)

Silicon Stack Pty Ltd

The Opportunity 

Silicon Stack has an immediate requirement for a Support Lead / Bridging Engineer working with our customer – Kraft Heinz Corp. – Japan, and our team based in Vietnam (HCM City) to deliver maintenance and support for existing legacy systems which comprises of Excel and MS Access system. This role also require the candidate to identify opportunities to suggest new development projects to convert existing Excel and Access system into the standard non-core Web applications.  

This role require candidate to have fluent verbal and written communication in Japanese and Vietnamese/English. 

This role is a Lead role for a new market that Silicon Stack expanding into, so there will be opportunities for candidates to travel to Japan and possibly South Koera to build customer relationship and additional team members. 

The Job will comprises of the following tasks similar to other Support Lead for Australia and NZ market 

Bridging Engineer and Business Analyst:  

• Work closely with the business owner to deliver the projects and features
• Initiate and support Agile development of scrum multi-function teams
• Gathering and analyze the requirements from business owner
• Actively participate in Agile processes including planning and estimation
• Work closely with User Experience specialists, designers, developers, and testers to provide clarification when required
• Organize a weekly meeting for Non-Core Supply Chain and OPS project
• Create formal user stories based on functional and non-functional requirements
• Make sure SNOW is up to date 

Support Lead for Maintenance & Support: 

• Handle SNOW tickets
• Respond in a timely manner to service issues and requests
• Talk team members or clients through a series of actions, either MS Team, Email, or over the screen share, to help resolve issues
• Provide support, including procedural documentation and relevant reports
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with other teams and end-user, such as software developers
• Resolve Source Code Issue
• Optimize Application Code
• Release new functions/changes
• Ensures prolonged life of a system
• Improve reliability of the application 

- Good communication in Japanese (Japanese N2)

- Have at least 2 years of experience in the same position

- Good knowledge in Java or .Net

About you:

We're passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

If you are interested in joining our global team working with some of the most exciting SMB to large corporations around the world, then send your resume via freeC.

When you join our high-performing diverse team, you will be part of a culture which values innovation and your individual contribution. 

• Month 13th bonus (paid before Tet and depends on company performance. If staff signed HDLD less than 12 months then the bonus is calculated pro-rata) 
• Laptops provided.
• Health insurance.
• English working environment, Australian clients, onsite opportunities in Australia.
• Bonus programs for staff based on performance and projects
• Depends on certain projects, staff will be fully sponsored to Australia for training and work experience.
• Budget for team buildings and social purposes
• End or mid-year break for the entire team with travel and fully funded
• Employee Referral Program
• Parking allocation for motorbike
• Working time: Monday - Friday. Flexible working hours.