BILLING CLERK SPECIALIST - NIGHT SHIFT

OUTSOURCE SOLUTIONS CO.,LTD

DEFINITION OF THE BILLING CLERK POSITION:

• After the customer signs the contract to join the program, the company will assist in creating an account to ensure savings and payments are made according to the plan established by the company.
• The role of the Billing Clerks is to act as a liaison, supporting customers throughout the payment process with information regarding their accounts, figures, documentation, and other related matters.
• Please note that this department supports customers in making payments as part of the debt forgiveness/reduction offer agreed upon between the customer and the bank. This is NOT a debt collection or handling department.

JOB RESPONSIBILITIES:

• Creditor Payment Coordination: Call creditors to confirm, schedule, and execute settlement payments.
• Payment Issue Resolution: Identify and resolve any payment-related issues that may impact the settlement process.
• Settlement Monitoring: Ensure client settlements remain in good standing by proactively following up on payments.
• Creditor Follow-ups: Regularly check with creditors on pending or missed payments to prevent settlement voids.
• Settlement Disputes: Handle dishonored settlements by negotiating with creditors and disputing unfair cancellations.
• Client Protection: Ensure that clients’ settlement agreements are honored by creditors and take necessary steps to protect their agreements.
• Perform additional duties as assigned by management to support departmental and organizational goals.
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REQUIREMENTS:

• Graduated from a College/University or higher, preferably in the following majors: Finance, Banking, Accounting, International Business, Commerce, etc.
• No experience required, training will be provided at the start of the job.
• Fluency in English, with an IELTS score of 6.5 or higher or equivalent certificates/degrees (mandatory requirement) as the working market is 100% US, work with partners and banks in the US.
• Strong problem-solving and communication skills. 
• Ability to calculate quickly and accurately.
• Proficiency in meticulous attention and focus on every detail.
• Proficient in Microsoft Office.
• Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
• Preference will be given to candidates with experience working at Banks/Financial Institutions and a solid understanding of payment processes.

• High salaries for high performance, Official Salary: 16.000.000 VND + Bonus.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment. 
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

JOB DETAILS:

• Employment type: Full-time (Night shift) at the company, remote/hybrid working are not accepted. 
• Industry: Financial services in the US market (No insurance, No lending). 
• Working hours: 21:30 - 6:30, 5 days/ week (working by US business hours).
• Interview process:

+ Round 1: Screen CV & Phone Interview

+ Round 2: Cultural Interview & Test English

+ Round 3: Professional Interview with Team Leader

+ Round 4: Offer letter