Application Support – French Speaking

Bouygues Construction IT VN

Bouygues Construction Information Technologies is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our employees devise and develop solutions that help improve the environment and everybody’s lives.

We manage:

– Application development

– PCs, laptops, servers, VoIP telephones for Bouygues Construction’s users in all over the world

As part of Bouygues Construction, our mission is to provide the members of Bouygues Construction with IT services of high-quality fitting with their businesses and to deploy solutions to improve communication and people collaboration through worldwide network. Bouygues Construction Information Technologies has offices in France, Morocco and Vietnam.

Bouygues Construction IT Vietnam – BYCN IT VN has office in Ho Chi Minh City since 2011. We have about 70 skillful collaborators with strong language skills in French, English and solid experiences to build and enhance Bouygues Construction eco system sustainable and better.

We specialize in:

– Software Development and Testing

– System Support

– Application and Cross Functional Project Support

We are looking forward to cooperating with talented and motivated people.

Job Description

– Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident

– Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team

– Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent

– Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions

– Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team

– Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work

– At least 3 years experiences in providing application support/ consulting to users in a customer focused environment

– Fluent in French and English is mandatory

– Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP system is a big advantage

– Experience of analyzing and documenting user need and requirements

– Motivation, responsiveness, interpersonal, analytical

– Sense of service and customer orientation

– Someone who has a sense for training using digital tools is a plus

General Skills

– Rigorous, concerned for the quality

– Can-do attitude

– Methodical/ Organized

– Team and collaborative spirit

– Good interpersonal skill

Professional, Open-minded and Creative Environment:

• International, friendly, proactive, supportive workplace
• Great teamwork with Agile mindset
• Fostering mutual respect and understanding
• Strong sharing culture to improve individual development

Individual Development:

• Extensive training and in-depth knowledge sharing sessions
• Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…)
• Individual empowerment

Special Care for Employee:

• Work from home 2 days/ week
• Laptop and external monitor for your work
• 100% salary on probationary period
• Up to 2-month performance bonus
• 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
• Annual health check-up and premium health insurance for employee
• Various attractive teambuilding activities and company trip
• Sport, personal activity sponsor