Customer Service Supervisor

freeC's Client
Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
Hồ Chí Minh
Đăng tuyển ngày 26/09/2022

Mô tả công việc

  • Support the Operation Manager (OM) in achieving business goals.
  • Manage the day to day operations within the support seller team including target driving, quality checking, and staffing needs.
  • Build team spirit for a team with 50 – 80 members.
  • Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
  • Support to develop training plan for new CSRs and maintain continuous training for existing CSRs.
  • Assist CSR's in exceeding customer expectations through excellent customer service and collect insight from clients.
  • Provide regular, transparent feedback and reporting on CSR performance to the OM.
  • Forecasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
  • Fining the gaps in process and offering the best solutions to improve agent’s performance.
  • Build the contest/reorganization program to motive outbound capacity.
  • Identify risks and provide immediate action plans during sudden incident.
  • Coordinate with other teams/ departments to achieve company's business goals.

Kỹ năng

Customer Service Skill

Yêu cầu

  • Minimum 1 years of experience in supervisor role (specialized in Call Center). Or 2 years in Team leader level.
  • Goal better, data-driven, self-motivated leader, can-do attitude, open and supportive mindset.
  • Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
  • Work independently and proactively take on new responsibilities where most needed.
  • Good at data and report to control backlogs & performance.

Quyền lợi

  • Periodical bonus: twice/year.
  • Position promotion, salary increase: once/year.
  • 13th month salary.
  • Insurances followed Vietnamese Labor Law.
  • Bonuses, gifts for Holiday
  • Activities: Birthday party, team building, company trip, etc

Ngành nghề

Giới thiệu về công ty

freeC
Hồ Chí Minh
101-300 nhân viên
https://freec.asia/
IT/ Web
HRTech

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ