Technical Support Engineers job at EVIZI LLC

Technical Support Engineers
EVIZI LLC
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Full time
Hiring 1 people
Da Nang
Published 12/07/2022

Working Address

  • Danang Office: Danang Software Park - 6th Floor, 02 Quang Trung Street, Da Nang.View map

Job Description

We are looking for several engineers to provide world-class support to a US based software application company. We have openings for engineers with various levels of experience, so this is a great opportunity for growth.

Successful candidates will have excellent English communication skills (reading, writing and speaking), interested in working closely with customers located throughout the US, willing to work off-hours and have the following skills:

Technical Support Level 1 Engineer

  • Very good in English communication.
  • The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
  • Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
  • Knowledge of cloud computing services such as Microsoft Azure.
  • Understanding of incident management tools such as Zoho Desk.
  • Knowledgeable of database technology including SQL Server and MySQL.
  • Knowledgeable of OOP, web services and SOAP API.
  • Knowledgeable of programing languages such as .NET, JavaScript, HTML5, Angular, C# and VB6 is a plus.
  • Working based on Shifts Transfer.
  • Can work onsite if required.
  • Working time: night shift.

Skills

Technical Support

Requirement

Technical Support Level 2 Engineer

  • Very good in English communication.
  • Train, mentor and supervise other Engineers when being assigned.
  • Advanced knowledge of cloud services such as Microsoft Azure and Application Insight.
  • Knowledgeable of OOP, HTTP Protocols, web services and SOAP API.
  • Understanding and usage of incident management systems such as Zoho Desk as well as project management tools such as TargetProcess.
  • Strong knowledge of database technology such as SQL Server and MySQL.
  • Extensive experience in supporting application written in .NET framework, ASP.NET MVC, HTML5, JavaScript, Angular, C#, and VB6.
  • Knowledge and usage of tools such as GitHub, TeamCity and Octopus.
  • Advanced ability to troubleshoot and trace logs.
  • Strong sense of curiosity and ability to quickly & eagerly learn the inner working of applications are musts.
  • Can work onsite if required.

Technical Support Level 3 Engineer

  • Good in English communication.
  • Train, mentor and supervise other Engineers when being assigned.
  • The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
  • Advanced Unix System Administration preferably Linux based.
  • Advanced knowledge of TCP/IP networking.
  • Knowledgeable of HTTP Protocols and REST API.
  • Knowledgeable monitoring systems such as Icinga (Nagios), Zabbix, and/or Sensu/graphite.
  • Understanding of network monitoring tools: Zabbix, Kibana, PRTG or an equivalent system.
  • Knowledgeable of webserver Technology such as Apache, NginX, and/or Tomcat.
  • Knowledgeable load balancers such as F5 and/or HAProxy.
  • A Scripting/Programming Language such as Bash, Perl, Python, Ruby, and or Java. Prefer: Python.
  • Advanced ability to troubleshoot and trace logs.
  • Understanding of Ticket Management tools: Zendesk, Freskdesk is a plus.
  • Database: Oracle, SQL.
  • Working based on Shifts Transfer.
  • On call possibility.
  • Can work onsite if required.

Benefits

  • Opportunity to travel to client sites in the Silicon Valley and other interesting locations 
  • Competitive salary 
  • Annual salary review 
  • Laptop support policy
  • 13-month salary 
  • Overtime salary
  • Five working days per week
  • Social insurance contribution according to high salary
  • Excellent Benefits: holiday bonus, birthday gift, team building, health care examination, big annual year-end party every year, sport activities, ...
  • Dynamic and comfortable working environment.
Company Info
EVIZI LLC
Da Nang
101-300 employees
https://evizi.com/
IT

About

EVIZI is a leading provider of technology solutions and outsourcing services to customers worldwide. With our unique dual-shore model featuring a headquarters in the heart of California’s Silicon Valley and locations in Atlanta and Minneapolis coupled with technology centers located in strategic cities throughout Vietnam and China, our development and delivery capability is centered on a clear, repeatable process and methodology led by our certified Project Managers and highly skilled developers. We take ownership and partner with your core development team to ensure outstanding quality, on time delivery and, most importantly, to target specifications. Specialties: ITO Services, BPO Services, Business Development in Vietnam and China. Danang Office: Danang Software Park – 6th Floor, 02 Quang Trung Street, Hai Chau District, Da Nang. Hanoi Office: Viet A Building – 12th Floor, 09 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi. Ho Chi Minh Office: MG Building – 3rd Floor, 2-2B Lam Son Street, Ward 2, Tan Binh District, HCMC.

Working Address

Danang Office: Danang Software Park - 6th Floor, 02 Quang Trung Street, Da Nang.View map

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