Working Address
- 121 Le Loi Street, District 1, HCMCView map
Job Description
You will be a key member of the global support team that is responsible for a cluster platform that is used all over the world. It is a Linux based system with the below characteristics:
- High Availability: fault tolerant system, 24/7 service availability
- Scalability: ability to increase or decrease the number of cluster nodes according to the business need without impacting the service availability
- Manageability: software management including installation, upgrade, downgrade on cluster level without impacting the service availability
The candidate best suited to this role:
- Enjoys customer interaction and is challenged by troubleshooting in a complex environment.
- Has an outgoing personality with a customer focus and right attitude to serve the customer.
Your responsibilities include but are not limited to the following:
- Day-to-day service and support of end customers and partners globally
- Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
- Close cooperation with R&D and Solution Architects to solve customer issues
- Actively contribute to our Customer satisfaction
At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others.
Must have:
- Information and Communications Technology Background
- At least 2 years work experience
- Intermediate English skills
- Good analytical and problem-solving capabilities
- Familiar with Linux environment
- Be able to read and understand C/C++ Programming Language.
Skills
Benefits
- Attractive, competitive salary and incentives.
- Opportunities for short and long-term training/work overseas.
- An excellent working environment in developing tomorrow’s features.
- Open and honest culture where people are valued, treated fairly, trusted and empowered.
- Training and career development opportunities.
- 40 flexible working hours per week from Monday to Friday.
- English classes 3 hours a week with qualified foreign teachers.
- Extra 24/7 Health and Accident Insurance.
- Annual health check-up.
- Annual company trip & annual family day.
- Activities such as; sport & music clubs, yoga & piano classes.
Career
About
Technology is our how. And people are our why.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with our customers to create technological solutions that drive innovation and transform businesses.
From ideation to production, we support businesses with bespoke solutions across various industries, including payments, insurance, finance and banking, technology, media, telecommunications, retail and consumer goods, supply chain, healthcare and life sciences, automotive and travel.
As of 30 September 2023, 11,761 Endavans have helped clients break new ground across locations in Europe, the Americas, Asia Pacific and the Middle East.
Endava Vietnam started its operations in 2023 as Endava's second delivery center in the Southeast Asia region. Later on in the same year, Endava joined forces with DEK which had a big presence in Vietnam. Today Endava Vietnam comprises more than 500 employees across the Development, Testing, Analysis, Applications Management, Architecture, Infrastructure and Project Delivery Management disciplines.
9-11 Đống Đa, Phường 2, Tân BìnhView map