ServiceNow Developer

freeC's Client

• Design and deploy scalable ServiceNow ITOM solutions, with a focus on Discovery, CMDB, and Service Mapping modules.
• Lead cloud discovery initiatives across multi-cloud platforms such as AWS, Azure, and GCP to maintain accurate CI data.
• Create and manage technical architecture, solution designs, and implementation strategies for ITOM functionalities.
• Configure and customize Discovery patterns, probes, sensors, and reconciliation/identification rules within ServiceNow.
• Build and maintain a structured, high-integrity CMDB with well-defined CI classes and relationship mappings.
• Partner with business and technical stakeholders to transform requirements into actionable ITOM solutions.
• Provide mentorship and technical direction to junior team members and system administrators.
• Ensure seamless integration between ITOM and other ServiceNow modules or external systems.
• Diagnose and resolve technical issues related to Discovery and Service Mapping modules.
• Uphold governance standards, security practices, and data privacy regulations in all configurations and implementations.
• Produce and maintain comprehensive documentation, including architectural designs, implementation guides, and operational manuals.

Requirements:

Essential Qualifications:

• Minimum of 5 years of experience with ServiceNow, including 3+ years specializing in ITOM modules (Discovery, CMDB, and Service Mapping).
• Demonstrated expertise in performing cloud discovery within public or hybrid cloud environments.
• Strong hands-on experience with Discovery components such as patterns, probes, sensors, MID Servers, and credential management.
• In-depth understanding of CMDB structure, including CI classes, relationship modeling, reconciliation processes, and data normalization.
• Proven ability to architect and deploy comprehensive Service Mapping solutions.
• Solid grasp of networking principles, data center infrastructures, cloud technologies, and application interdependencies.
• Proficient in scripting languages like JavaScript, PowerShell, or Python for custom development within ServiceNow.
• Experience with Integration Hub, REST/SOAP APIs, and third-party system integrations.
• Preferably certified as a ServiceNow Certified Implementation Specialist – ITOM and/or ServiceNow Certified System Administrator.

Soft Skills:

• Strong analytical and troubleshooting capabilities.
• Effective communicator, able to engage with technical and non-technical stakeholders.
• Highly self-motivated, with the ability to handle multiple priorities in a dynamic work environment.

• Contribution Social Insurance, Health Insurance, and Unemployment Insurance according to Social Security Law. The salary subject to social insurance contribution is what is defined as per the labor contract, but this is capped at 20 times the minimum salary for social insurance contributions set by the government
• Sick leave, Maternity leave, Paternity leave, Childcare leave, Volunteer Leave
• 12 annual leaves (included Christmas holiday) + 6 Personal leave per year + 1 Volunteer leave
• 13th-month salary
• Premium Healthcare Insurance package + 1 for Child or Spouse
• English Incentive up to 2.700.00VND (If candidate can provide valid certificate)
• Japanese Incentive up to 4.500.000VND (If candidate can provide valid certificate)
• Wedding Greeting, Newborn Greeting,…
• Free training resources with Udemy and LinkedIn training.
• Reward Package (Recognition platform)
• Support working hybrid, Laptop
• Oversea Transfer
• Friendly working environment
• Other benefits like project bonus, quarterly bonus, performance bonus depend on our Client proposed