Senior User Researcher

Full time
Hiring 2 people
Ha Noi
Published 27/09/2022

Working Address

  • 9 Đào Duy Anh, Phương Liên, Đống Đa, Hà NộiView map

Job Description


Currently, VNDirect has 3 main digital product axes: Dgo Compass, Dstock, DSB. To build user experience research capacity for all 3 product axes, it is necessary to recruit 2 more Senior User Researchers to work directly with the product design and development team. Besides the available human resources of the team are 1 manager and 2 freshers.


- Work with UX designers, product managers, product analysts and engineers to understand needs and prioritize research projects.

- Quickly develop clear and detailed research proposals and plans that outline study goals, project scope, target participants, and appropriate evaluative and generative research methods.

- Develop research materials (interview protocols, usability test scripts, surveys, etc.).

- Organize and effectively analyze user behavior employing both qualitative and quantitative research methods.

- Write and present research findings and insights to cross-disciplinary teams in a clear, concise, and compelling way.

- Understand and incorporate complex technical and business requirements into research.


Stakeholder Management
Project Management
Result Driven
Ownership and Accountability C


1. Education:

- University graduate, majoring in Analysis, Market Research,... is preferred.

- Good English at work (equivalent to 600 TOEIC or more).

2. Experience:

- 2+ years of experience in user research, with significant expertise in either exploratory qualitative/quantitative research to identify needs and problems or workflow and task analysis.

- Has qualitative/quantitative research expertise to identify needs and analytical procedures.

3. Knowledge/ Abilities/ Skills:

- A strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.

- Ability to innovative and experimental in your approach and methodology.

- Able to connect insights to design, brand, technical requirements, and product strategy.

- Ownership and Accountability Competencies.

- Result Driven.

- Adaptability.

- Attention to Detail.

- Project Management.

- Stakeholder Management.

4. Core Competencies

- Have mindsets that are consistent with the company‘s core values (More information in company website).


1. Community of professionals who work with integrity and devotion

- Professional financial working environment.

- Working with initiative, creativity and challenges.

2. Competency - based compensation 

- Competitive and attractive compensation package based on performance and contribution.

- Receive the deducted income if passing the probation (2-month probationary period with 85% salary)

and annual salary review.

- Social/ Medical/Unemployment insurances.

- Premium insurances: Healthcare insurance and 24/24 personal accident insurance.

3. Organization with vibrant and learning – centralized culture

- Open working space with modern equipment.

- Diverse, energetic internal and volunteer activities.

Company Info
Ha Noi
300+ employees


Công ty Cổ phần Chứng khoán VNDIRECT (tên giao dịch tiếng Anh: VNDIRECT Securities Corporation, tên viết tắt: VNDIRECT) là một công ty chứng khoán tại Việt Nam, hoạt động trong lĩnh vực Tài chính – Chứng khoán theo giấy phép của Ủy ban Chứng khoán Nhà nước (UBCKNN) với những nghiệp vụ kinh doanh bao gồm: hoạt động môi giới, lưu ký chứng khoán, tư vấn tài chính doanh nghiệp, tự doanh, bảo lãnh phát hành và quản lý danh mục đầu tư.

Mang kiến thức đầu tư với mọi người dân Việt Nam – Đó là sứ mệnh mới của VNDIRECT – Sứ mệnh giúp khách hàng thiết lập con đường tích sản tài chính và an tâm đầu tư. Con đường này đã thôi thúc chúng tôi trong suốt 15 năm làm nghề, không ngừng thay đổi tổ chức dịch vụ để đạt được niềm tin của khách hàng bằng cách tạo ra các mối quan hệ đồng hành giúp khách hàng có nhiều lựa chọn đầu tư đa dạng và phù hợp với mọi nhu cầu tài chính cá nhân.” 

Working Address

9 Đào Duy Anh, Phương Liên, Đống Đa, Hà NộiView map