KEY RESPONSIBILITIES

1. Program Operations

• Support the Program Director in coordinating program operations to ensure activities are executed effectively and in line with organizational goals.
• Provide regular feedback and technical support to Program Managers and Program Coordinators, as assigned, to improve implementation quality.
• Coordinate with relevant departments (Finance, Logistics, Communications, Technology) to ensure smooth operations, proper resources, and timely support for all program activities.

2. Program Strategy, Evaluation & Improvement

• Collect and analyze data (M&E, surveys, internal and external feedback) to assess program effectiveness and impact.
• Under the direction of the Program Director, propose adjustments to program strategy or structure and develop Standard Operating Procedures (SOPs) to improve consistency, efficiency, and implementation quality.
• Prepare short strategic reports (e.g., impact summaries, assessment briefs) to support data-informed decision-making by the Program Director.

3. External Relations & Partnership Support

• Assist in drafting and reviewing key documents such as official letters, MOUs, partnership agreements, and correspondence with donors and government agencies.
• Attend or represent VietHope in meetings with schools, partners, or government agencies when assigned.
• Support the organization of signing ceremonies, communications activities, and program promotion events to expand the reach and visibility of VietHope programs.

4. Other Assigned Tasks

• Undertake other program-related tasks as delegated by the Program Director.
• Assist in preparing content, technical materials, draft budgets, and required documentation for funding proposals or program scaling initiatives.
• When assigned, support the Program Director in reporting and presenting program information to the Executive Director, Board of Directors, or strategic partners.

BENEFITS

• Flexible working hours (12 paid annual leave days).
• Full social and health insurance.
• Professional growth: Training, direct coaching, and one-on-one mentorship from leadership (Program and Executive Directors).
• Network building: Access to domestic and international partner events and workshops.
• Dynamic, student-centered work environment with strong volunteer support.
• Work-related travel opportunities within Vietnam.
• Comprehensive English learning package.