Product Business Analyst

freeC's Client

1. Market & Customer Needs Research

• Research market trends, competitors, and industry insights (experience in AI / Fintech / Customer Experience is a strong plus).
• Collect and analyze needs and pain points of:
• Existing customers
• Potential customers
• Synthesize insights into clear problem statements and product opportunities.

2. Product Development & Improvement

• Collaborate closely with Sales / Product Owner / AI teams to:
• Propose new product features
• Improve existing products
• Create and maintain product documentation, including:
• Product Requirements
• User Stories / Use Cases
• Build business flows and BA-level UI/UX mockups using tools such as Figma, Whimsical, Draw.io, and/or AI-powered tools to effectively visualize product ideas.
• Contribute to product roadmaps aligned with the company’s business strategy

3. Presales & Bidding Support

• Participate in presales activities with the Sales team to:
• Understand new customer problems and requirements Design solution concepts and describe customer-specific business flows / use cases
• Support the preparation of:
• Business-related content in proposals
• Demo flows / concept solutions
• Collaborate with Implementation Business Analysts of each product to define business scope, solution approach, and proposals for bidding/presales activities.

4. Customer Feedback & Validation

• Work directly with customers to:
• Demo products
• Collect feedback after POC / pilot / go-live phases
• Analyze feedback and propose practical, feasible product improvements.

Requirements

Education & Experience

• Bachelor’s degree in Finance & Banking, Marketing, Business Administration, Information Technology, Management Information Systems (MIS), Digital Business, E-commerce, or related fields.
• Minimum 2 - 3+ years of Business Analyst experience (preferably Product BA or Solution BA).

Skills & Mindset

• Strong problem-solving skills with a clear product mindset.
• High level of ownership; able to research, learn, and synthesize information quickly.
• Strong written and verbal communication skills in both English and Vietnamese. Japanese is a strong plus.

Preferred Qualifications

• Experience building B2B / SaaS / AI / Fintech / Banking / Insurance / Retail software products.
• Experience participating in Presales / POC / Bidding activities.
• Interest in using AI; basic understanding of LLMs, Chatbots, and Voicebots is a plus. Career Development
• Performance and Business Analyst level reviews are conducted annually.
• Opportunities to take ownership and lead business analysis for individual products or modules, with a clear path to Product-level BA Lead.

• Bonus: Competitive salary with 13th-month bonus.
• Opportunities to grow into roles such as Sales Executive, Team Lead, Business Analyst
• Company culture: Open, respectful environment that encourages idea-sharing and continuous learning.
• Strong support from leadership and teammates to help you quickly master technologies and workflows.
• Social insurance as regulated by law and periodic health check-ups.
• Internal activities: Team building, Year-End Party, and company-wide engagement events