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QA Telesales

freeC's Client
Save Job
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Full time
Hiring 1 people
6 years of experience
Ho Chi Minh
Published 05/12/2024

Job Description

  • Monitor call recordings and provide real-time agent consultations with consumers.
  • Evaluate agent calls for quality scoring.
  • Identify and document instances of non-compliance.
  • Develop reports and training plans for agents.
  • Collaborate with Trainers and Team Leads to coach and train agents.
  • Recommend strategies to enhance call quality and boost sales performance.
  • Perform additional tasks assigned by the Operations Manager (OM).

Job Requirements

  • Minimum of 6 months of experience in a QA/QC position.
  • Familiarity with and experience in telesales.
  • Strong ability to identify and recognize non-compliance behaviors.
  • Experience in training and coaching is an advantage.
  • Proficient in analyzing records to identify issues and propose solutions.
  • Excellent communication skills with the ability to motivate and inspire employees.

Skills

Telemarketing

Benefits

  • Competitive salary based on performance, including a 13th-month salary and quarterly/annual KPI bonuses.
  • Foreign-invested company, not a family-owned business.
  • Professional and dynamic working environment with free parking provided.
  • Annual salary reviews every June.
  • Full social insurance, health insurance, and other benefits as per labor law.
  • Opportunities to participate in annual team-building activities and Year-End Party.
  • Engagement in internal events such as monthly birthday celebrations and Christmas parties.
  • Special gifts for employees and their families on occasions like March 8, June 1, October 20, Mid-Autumn Festival, and more.

Career

Company Info

freeC
Ho Chi Minh
101-300 employees

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map