B2 - Business Analyst - Martech product (Bangkok)

freeC's Client

We are looking for a highly analytical and detail-oriented Senior Business Analyst (BA) to join our MarTech team. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that software solutions meet business objectives and deliver value. With a strong background in requirements gathering, process analysis, and stakeholder management, the Senior BA will play a key role in driving the successful delivery of software projects.

Key Responsibilities

• Collaborate with stakeholders to analyze and document business requirements, use cases, and functional/non-functional specifications.
• Translate business needs into detailed technical requirements for the development team.
• Conduct gap analyses to identify areas for improvement in existing systems or processes.
• Develop user stories, workflows, and process diagrams to clearly articulate requirements.
• Act as the primary liaison between business stakeholders and technical teams.
• Facilitate workshops, meetings, and interviews to gather requirements and align on project objectives.
• Ensure stakeholders’ needs are prioritized and incorporated into project deliverables.
• Communicate project updates, risks, and milestones effectively to stakeholders.
• Work closely with development teams to ensure requirements are understood and implemented accurately.
• Participate in sprint planning, backlog grooming, and daily stand-ups as part of an Agile development process.
• Assist in user acceptance testing (UAT) by defining test cases, scenarios, and supporting defect resolution.
• Review and validate software deliverables against requirements to ensure quality and alignment.
• Maintain comprehensive documentation, including business requirements documents, functional requirement specifications, and user manuals.
• Leverage data analytics to support decision-making and provide insights into project performance.
• Identify trends, anomalies, and areas for optimization based on data-driven insights.

Job requirement

• Bachelor’s degree in Computer Science, Business Administration, Information Technology, or a related field.
• 5+ years of experience as a Business Analyst, preferably in a software development or IT environment.
• Strong understanding of SDLC and Agile methodologies (e.g., Scrum, Kanban).
• Expertise in requirements elicitation, documentation, and management tools (e.g., Jira, Confluence, Trello).
• Proficiency in business process modeling tools (e.g., draw.io, Visio, Lucidchart...).
• Experience with data analysis tools such as SQL, Excel, or Power BI.
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts.

Desired Qualifications

• Familiarity with UI/UX design principles and wireframing tools (e.g., Figma, Balsamiq).
• Experience with MarTech softwares.
• Knowledge of API integrations and system interoperability.

• Bonus: Year-end Bonus, and performance bonus
• Meal allowance: $15/day
• Provided with100% for Visa/ Work permit (after probation)
• Provided with 100% for accomodation (center of Bangkok, nearly BTS - MRT, with full service of Super Mall, Swimming pool, Gym, Co-working space...)
• Flexible about working days in a month (can have 6-7 days off in a month as long as enough 23-24 working days/month)
• Provided with travel allowance: $150/quarter (after probation)
• Provided with 100% courses for working purposes.
• No require to compensate any cost when offboarding, and no keeping any personal documents of the employee (ID Card, Passport,...)
• Other benefits for high level positions