Data Analysis
Quality Management
Data Analysis
Quality Management
Data Analysis
Qa Testing
QC - Quality Control
Manual Testing
Analytical Skills
Communication Skills
Automation Testing
Automation Testing
Manual Testing
Qa Testing
Hồ Chí Minh
2 tháng trước
Lương cạnh tranh, hoa hồng không giới hạn
chi phí công tác công ty hổ trợ
năng động, trẻ trung, sáng tạo
Sales And Marketing
Công ty TNHH Alubend Việt Nam
Hồ Chí Minh
5 ngày trước
Được cung cấp thiết bị làm việc
Tham gia đầy đủ theo quy định nhà nước
Được đào tạo với các chuyên gia
Basic Python
ERP Software
Communication Skills

Training & Quality Manager

freeC's Client
Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
3 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 23/11/2023

Mô tả công việc

Role & Responsibilities:

• Responsible for managing team of QAs & Trainer

• Data analysis and making designated reports/decks

• Client & stakeholder managment

• Participating in internal & external calibrations

• Communication to heighten awareness and focusing on importance of positive customer experience

• Making recommendations and driving improvement

• Ensuring that internal policies, procedures, and compliance regulations are being followed

• Reduce learning curve and help enhance product/process knowledge of new joiners.

• Ensuring that internal policies, procedures, and compliance regulations are being followed

General and Specific skills:

• At least 3 year experience in QA cum Trainer Manager for Call Center

• Ensure quality based intervention

• Ensure that Process quality and training is delivered effectively in the stipulated timelines

• Evaluate process quality and take corrective actions which should be tangible

• Evaluate effectiveness of T & D interventions

• Improve calibration of QIC, SME and CSM within team

• Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires

• Design and develop Quality framework

• Ensure uniform quality of training being delivered by all training teams in line with client requirement

• Interact and streamline channels of communications with other Functions and Clients

Kỹ năng

Data Analysis

Ngành nghề

Giới thiệu về công ty

Hồ Chí Minh
101-300 nhân viên

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ