1. JOB RESPONSIBILITIES:

• Work with creditors to negotiate/agree upon a reduced settlement on delinquent and/or charged-off accounts on behalf of our clients.
• Analyzing customer profiles and identifying the conditions required for the best agreement for the customer, following company guidelines (training will be provided upon employment).
• Collecting and submitting necessary documents provided by customers.
• Checking, reviewing files, and contacting the responsible person at the bank to explain and present the reasons of the customer for approving specific support programs offered exclusively for the customer.
• Informing customers about the offers provided by the bank.
• Persuading customers to follow the bank's plan to receive the best benefits.
• Coordinating with departments (Sales, Customer Service, Billing, etc.) to address customer inquiries when needed.
• Performing other tasks as required by management.

2. REQUIREMENTS:

• Fluency in English, accent US (work with customers/partners and banks in the US, work with English 100%, IELTS 7.0 or above/equivalent). Preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.
• Minimum 1 year of experience as a Negotiator or related positions: Customer Service, Customer Relationship, Processor Representative, Client Relationship, BPO Agent, Credit Consultant,...
• Age: 18 - 35 years old, good health and willing to work night shift.
• Pronounce clearly, confidently and attractively.
• Strong analytical and organizational skills. Excellent research & problem solving skills.
• Must be highly self-motivated, able to work independently, and make sharp, results-driven decisions under pressure and tight deadlines. A strong sense of urgency and commitment to hitting KPIs is non-negotiable.

Preference will be given to candidates who:

• Can start working immediately, attend interviews, and start work promptly.
• Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
• Have previously worked with US banks.

3. WE CAN OFFER:

• High salaries for high performance, Official Salary: 25.000.000 - 30.000.000 VND + Bonus.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.