Operation Director

freeC's Client

WHAT YOU WILL DO

Operational Management:

• Develop and implement operational strategies to optimize efficiency and enhance guest experience.
• Ensure adherence to company standards and procedures in all aspects of restaurant operations.
• Monitor and analyze operational performance metrics, identify areas for improvement, and implement corrective actions as necessary.

Team Leadership and Development:

• Embodying the company‘s vision, mission, and core values while inspiring others to do the same.
• Lead, motivate, and mentor the operation leadership team to achieve performance targets and deliver exceptional service.
• Provide training, guidance, and support to Area manager and/or Senior restaurant managers to enhance their skills and capabilities.
• Foster a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement.
• Contribute to the company‘s quality excellence development in the whole nation through specialized projects.

Quality Assurance:

• Ensure compliance with quality standards, food safety regulations and quality control procedures.
• Conduct regular store audits and inspections to maintain the highest level of food and service quality.
• Address customer feedback and complaints promptly and effectively to resolve issues and improve overall satisfaction.

Financial Management:

• Develop and manage annual operating budgets for all restaurants, ensuring cost-effective operations and optimal resource allocation.
• Monitor expenses, revenue, and profitability metrics, and take proactive measures to achieve financial targets.
• Propose and implement pricing strategies and related activities to drive sales and revenue growth.

Market Expansion and Growth:

• Collaborate with other departments to develop and execute expansion plans and new restaurant openings.
• Conduct market research and analysis to identify opportunities for growth and development.
• Stay informed about industry trends, competitor activities, and customer preferences to inform business decisions.

WHO YOU ARE

• Empathy with our vision and culture fit
• Proven experience in managerial roles within the food and beverage industry
• Strong leadership skills with the ability to inspire and motivate teams to achieve excellence
• Excellent communication, interpersonal, and problem-solving skills
• Strategic thinker with the ability to develop and implement innovative solutions

• Works 200 hours/ month: 8 hours/ day and 1 day off per week, flexible working hours based on job requirment
• Competitive salary and allowances
• Premium health insurance and other benefits
• Special benefit scheme for expatriates
• Internal discount (~50%) for our group brands