UX/UI Onboarding Specialist

Telestar VN

About Us

We are a rapidly growing tech company with a global footprint, dedicated to revolutionizing how SMEs leverage online systems. Our innovative E-Commerce platform empowers businesses to thrive in the digital world.

The Opportunity

We’re seeking a talented and ambitious E-Commerce Design and Customer Onboarding Specialist to join our dynamic team. This role offers an exciting opportunity for individuals looking to make a significant impact in the E-Commerce industry through creative design and exceptional customer support. If you're passionate about driving customer success and creating visually compelling online experiences, we’d love to have you on board.

What You'll Do

• Translate clients' business ideas and brand identities into visually compelling E-Commerce websites.
• Design and build attractive, functional E-Commerce websites for clients using our no-code platform.
• Create custom layouts, color schemes, and visual elements that align with each client's unique needs.
• Guide customers through the onboarding process, ensuring their vision is accurately reflected in the final design.
• Collaborate with clients to refine designs and implement feedback.
• Provide expert training on how to maintain and update their newly designed websites.
• Troubleshoot technical issues and work with cross-functional teams to resolve complex problems.
• Stay ahead of E-Commerce and web design trends to apply this new knowledge using our platform.
• Engage with clients effectively to understand their needs and provide tailored solutions.

What We're Looking For

• 2+ years of experience in web design, preferably in the E-Commerce sector
• Strong portfolio demonstrating a range of E-Commerce design projects
• Proficiency with no-code platforms and understanding of E-Commerce user experience best practices
• Excellent visual design skills and attention to detail
• Strong communication skills in Vietnamese and English
• Ability to translate client needs into effective design solutions
• Adaptability and enthusiasm for working in a fast-paced, innovative environment
• Passion for delivering exceptional customer experiences through design
• Ability to engage with clients and build strong working relationships

• Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
• Team building, Happy Hour every week.
• Social insurance and annual leave are based on the Vietnam Labour Code.
• Incentives will be added based on employee’s performance.
• 13th-month bonus is provided based on performance.
• PC provided.