Quality Management
Data Analysis
English Teaching
Bouygues Construction IT VN
Hồ Chí Minh
17 ngày trước
15 annual leaves. 6 sick leaves. Annual health check-up. Premium health insurance for employee.
Extensive training and in-depth knowledge sharing sessions.
Professional, Open-minded and Creative Environment.
Network Administration
System Administration
freeC's Client
Hồ Chí Minh
5 tháng trước
Annual health check at international clinic
Attractive bonus: lunch, parking, transportation allowances, commission
Direct Sales
B2b Sales
Business Development

QA Supervisor

freeC's Client
Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
2 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 23/11/2023

Mô tả công việc

Role & Responsibilities:

• Responsible for monitoring contacts

• Responsible for preparing and providing feedback to agents

• Data analysis and making designated reports/decks

• Participating in internal & external calibrations

• Communication to heighten awareness and focusing on importance of positive customer experience

• Making recommendations and driving improvement

• Ensuring that internal policies, procedures, and compliance regulations are being followed Identifying operational / training issues and helping team in fixing these gaps

Generic & Behavioral Skills

• Knowledge of Contact Centre methodologies and operational principles

• Advanced knowledge of MS products, particularly Excel

• Excellent communication skills

• Analytical – Able to analyze data and draw insights

• High level of accuracy and attention to detail

• Innovative and able to influence others

• Excellent process knowledge

• Interpersonal and communication skill

• Preferably from a voice process

• People oriented mindset

Kỹ năng

Quality Management
Data Analysis

Ngành nghề

Giới thiệu về công ty

Hồ Chí Minh
101-300 nhân viên

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ