63 việc làm Senior Network Engineer

• Responsible for being the layer of response to all network, servers’ events, application logs and alerts/alarm from the network monitoring system and its dashboard.
• Collect and review performance reports for various systems and report trends in hardware, application performance and system resources to assist team to predict future issues or outages.
• Perform daily system checks to ensure critical systems and services are operational
• Provides subject matter expertise of understanding the dashboard monitoring, threshold, alerts, and metrics.
• Provide timely and rapidly response to all incidents, outage, and performance alerts.
• Categorize issues for escalation to appropriate resolver group based on standard operating procedure.
• Know, understand, and be able to follow SLA requirement to ensure they are met.
• Be able to differentiate between incident and service requests and follow the appropriate process to convert into a ticket or request.
• Identify and provide insight to a recurring incident and assist in the root cause resolution analysis where required.
• Tracking and documenting network issues and compiling incident reports.
• Communicate with client to collect information or verify their situation as frontline support. In case the escalation needs to involve many teams into a meeting or a call, you are the one will be leading or hosting it.
• Effectively manage customer communications, escalations, and satisfaction.
• Work effectively with the team in transitioning the workload through to colleagues in the 24 hours roster with clear notes, instructions and information for handover.
• Add value to team performance & vision by proposal, strategy, or roadmap.
• Must possess the ability to collaborate and work successfully with remote peers and teams.

• Bachelor Degree in Information Technology, Computer Science, Computer Engineer or a similar field.
• 4+ years of experience in an Infrastructure and managing the NOC environment.
• Aware of standard network best practices and integration of all tools.
• English: Good verbal and written communication skills.
• Flexible with shifting schedule.
• Work effectively with colleagues or by your own.
• Researching and collecting information skills.
• Experience from a position working cross-organizational and Global scale.
• Problem Solving, analytic and process thinking.
• Leadership and interpersonal skills.

Good to have but not required:

• Any related Network Certification or Courses.
• At least has experienced in ServiceNow as ticketing tool is advantage.
• Knowledge and usage of Grafana or Zabbix is advantage.
• Has experienced working on configuring and developing of dashboard management structure tools.

• 13th-month Salary.
• Performance bonus from 01-06 months salary.
• The remaining annual leave days are paid.
• Other benefits as per stated in Vietnamese Labor Law.
• Team building, company trip.
• Additional allowance for birthdays, weddings, etc.
• Other basic benefits.