Operation Manager

Openasia Group

I. Store Operation

1. Store VM

• Ensuring the Store VM quality of the store as standard.
• Ensuring products display standards in the store (VM).

2. Inventory

• Inventory control monthly by operating and managing inventory at the Stores.
• Offering sales programs to clear inventory.

3. New Store Opening Set-up

• Responsible for analyzing premises set up new stores.
• Managing the projects of new store openings, store fit-outs, and launches in line with pre-agreed budgets.
• Preparing the checklist requirement to distribute to relevant departments and following up with the progress.

4. Store Document Management

• Preparing and monitoring team to work on the document in accordance with Store - Operation, procedures/guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning, and writing off.
• Reviewing the principles and practices of the Retail store processes, ensuring that all staffs are able to follow correctly

5. Maintain store standards and merchandise standard

• Checking and maintaining working standards follow store processes.
• Ensuring store assets and equipment are in good condition

II. Sales Management

1. Sales

• Partnering with Retail to provide data for buying.
• Communicating Sales Targets, sales plans, and sales results to Store Managers.
• Monitoring sales targets monthly, quarterly, and annually.
• Coordinating, urging, and monitoring the SMs by managing the store performance, and sales KPIs and supporting Retail to have activities to drive sales, and push sales to ensure achieving the sales targets.
• Analyzing sales and doing the action plan and ensuring the team is well communicated.
• Trade marketing: cooperating with Marcom to ensure brand identity at the point of sale, activation, and promotion.
• Planning, managing, and store arrangement for the promotion by following promotion guidelines.

2. Customer Service Quality

• Maintaining close contacts with top-tier customers, co-operating with CRM. Department to build the CRM program to serve the current customer and recruit new customers.
• Partnering with CRM to improve Customer Experience.
• Ensuring quality of sales service according to standards Quality customer service, after-sales.

3. Team training & development

Following all the staff training/ coaching: product, store operation training and staff development, soft skills ...

III. Other tasks assigned by the Line Manager

• Excellent experience in project management and working to deadlines in a fast-paced environment.
• BA Degree in Economics or relevant field.
• At least 3-5 years’ experience of the retail environment and experience in new store openings and luxury brands.
• An understanding of the value of brands and the ability to communicate brand values.
• Experience in managing training, mentoring and supervising new team members.

• International working environment
• Attractive and competitive salary: Basic salary + bonus.
• 13th-month salary + Performance bonus annually.
• Salary review once per year.
• Social insurance and Health care insurance PVI.
• 12 paid days off and 1.5 days off for Christmas.
• Discount policy when purchasing company's products
• Annual holidays off and bonus according to Vietnamese regulations: 30/4 1/5, 2/9, Tết,…