12 việc làm operation assistant tại Hồ Chí Minh

Role & Responsibilities:

• Support on recruitment, mentoring and training up junior and new staffs

• Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.

• Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.

• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

• Control Team roster to be efficiencies and work with WFM/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.

• Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved

• Ready to work some assignments from Ops Manager

Requirement:

• Fluency in English (Speaking, listening, writing and reading). Working in English enviroment.

• University/Colleges required.

• 2 years minimum supervising/leading a team of 10 or more people, in a call center/contact center environment.

• Experience in GDS system

• Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule)