Role & Responsibilities:
• Support on recruitment, mentoring and training up junior and new staffs
• Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
• Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Control Team roster to be efficiencies and work with WFM/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
• Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved
• Ready to work some assignments from Ops Manager
• Fluency in English (Speaking, listening, writing and reading). Working in English enviroment.
• University/Colleges required.
• 2 years minimum supervising/leading a team of 10 or more people, in a call center/contact center environment.
• Experience in GDS system
• Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule)
freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam
Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ