1. Needs Analysis & Business Consulting

• Engage directly with JP partners to collect, evaluate, and detail project needs.
• Grasp operational workflows, customer pain points, and strategic goals to recommend optimal systems.
• Evaluate specifications, establish project boundaries, and pinpoint cross-system impacts or risk factors.
• Convert operational needs into actionable tech specs for the engineering squad.
• Spot ambiguous details and take initiative in suggesting workarounds.

2. Communication Bridge with JP Stakeholders

• Join direct syncs and discussions with partners using the Japanese language.
• Act as a liaison to clarify specs, system constraints, and technical strategies between foreign clients and internal devs.
• Handle query resolution, defect logging, and continuous status updates with involved parties.
• Guarantee seamless synchronization between external customers and the local delivery center.

3. Documentation

• Draft and update analytical materials including:
• Needs Assessment
• Core Business Specs (instead of BRD)
• Feature Blueprints (instead of Functional Specification)
• Use Cases / Definition of Done (instead of User Stories / Acceptance Criteria)
• Operational / Technical Diagrams
• Screen mockups / UI drafts (if needed)

4. Project Delivery Support

• Partner with PMs, engineering, and testing units to verify accurate feature execution.
• Assist in troubleshooting throughout the coding, testing, and deployment lifecycles.
• Take part in architectural evaluations, test script checks, and UAT execution.
• Handle scope modifications and CR (Change Request) tracking.

5. Practice Improvement

• Guide and share knowledge with entry-level analysts.
• Play a role in optimizing internal workflows, standardizing forms, and elevating reporting guidelines within the department.

Requirements:

1. Experience & Background

• Minimum 3+ years of experience as a Business Analyst/System Analyst in software development projects
• Experience working in software outsourcing or offshore development environments
• Proven track record of working directly with Japanese clients

2. Japanese Language Skills

• Japanese proficiency: JLPT N2 or above
• Ability to:
• Actively participate in meetings conducted in Japanese
• Read and understand business specifications and technical documents in Japanese
• Communicate, discuss, and clarify requirements directly with Japanese stakeholders

3. Core BA Skills

• Hands-on experience in:
• Requirements gathering
• Business analysis
• Functional specification definition
• Writing User Stories and Acceptance Criteria
• Supporting User Acceptance Testing (UAT)
• Strong understanding of Software Development Life Cycle (SDLC)
• Strong analytical thinking and excellent communication skills

4. Technical Knowledge

• Basic understanding of:
• Web and Mobile application development
• Databases and SQL queries
• API integrations
• Core system architecture concepts
• Familiarity with Cloud and DevOps practices is a strong advantage

5. Preferred Qualifications

• Experience as a Lead Business Analyst or Senior Analyst
• Experience mentoring or guiding a team of BAs
• Familiarity with Agile/Scrum methodologies

6. Domain Knowledge (Plus)

• Experience in one or more of the following domains:
• E-commerce
• Financial Services
• Healthcare
• Media & Streaming
• Enterprise Software Systems

• Highly competitive salary package
• 13th-month salary + performance bonuses
• Biannual performance reviews & salary adjustments
• Clear opportunities for career advancement and promotion
• Training incentive bonuses
• Annual health check-ups at leading hospitals
• Premium PTI healthcare insurance
• Minimal overtime, promoting healthy work-life balance
• 12 days PTO + Vietnamese public holidays
• Annual company trip & Year-End Party
• Monthly team-building budget
• One-time relocation support for candidates from other provinces
• Company-issued MacBook for your daily work