Customer Support Staff (Japanese)

freeC's Client

Job Description

COORDINATE THE WARRANTY OPERATIONS: A warranty coordinator processes warranty claims and assists customers through the entire claims process. Your responsibilities include:

• Collecting data from technicians, communicating with the customer, processing warranty claims, tracking parts, and assessing warranty coverage limits.
• Coordinate the delivery of parts and warranty goods from warehouse to service stations. Receive and count maintenance products if any.
• Reviewing warranty submissions, accept or reject claims, collaborate with vendors, and address any issues and settle disputes relating to the warranty contract.
• Make suggestions to provide customer satisfaction and enhance customer experience.
• Information to Manager about abnormal incidents, batch errors, critical errors ... to have a quick handling plan, avoid losses and affect customer psychology.
• Execute monthly Reports include Spare part reports, Revenue and Cost, Stocks, …

Requirements

• Having experience in administrative support who will be accountable for the efficient and day-to-day operations of department.
• Experience in customer caring is preferred.
• Skills: Knowledge of Microsoft Office, particularly in Microsoft Excel functions
• Male/Female: ages 22 – 30 years old
• Can communicate in Japanese (N2 or related)
• Honesty, meticulousness, care, and enthusiasm.
• Management and organization skills are required

• Full social welfare regimes as prescribed
• Bonus 13th month
• Salary ladder increasing: 01 time/year
• 12 annual leave
• Annual heath-check
• Company trip, YEP, events,...
• Working in a young, dynamic environment.
• Be facilitated for unlimited professional and professional training and personal development.
• Working time: 09:00-18:00, Mon – Fri (Sat can negotiate)