User Support (Application Guidance) – French
Bouygues Construction IT VN

Lưu việc
Toàn thời gian
Tuyển 1 người
1 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 14/11/2023

Tại sao bạn sẽ thích làm việc tại đây

15 annual leaves. 6 sick leaves. Annual health check-up. Premium health insurance for employee.
Extensive training and in-depth knowledge sharing sessions.
Professional, Open-minded and Creative Environment.

Địa điểm làm việc

  • Etown Building, 364 Cong Hoa District, Ward 13, Tan Binh District, HCMC, VietnamXem bản đồ

Mô tả công việc

In this role, you will join Solution for Application Guidance project. You will understand how our applications operate and design the guidance which help user can have the best experience while using all applications.

What you will be handling in daily operations:

– Build interactive guidance solutions on various business applications:

  • Analyze the need of business experts.
  • Establish guidelines and create solutions.
  • Design the solutions.
  • Ensure that the solutions function correctly in the required languages.
  • Contact the support service if necessary.
  • Ensuring the same level of information for all stakeholders.
  • Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
  • Maintain reports/dashboard updated.

– Ensure a continuous update of knowledge bases.

– Synchronize work progress with other team members.

Attention: This position is not for those who major in IT domain.


– At least 1-year working experience with customer-oriented mindset. New graduates/ freshers with customer-orientated mindset are welcome.

– Professional proficiency in French (writing and speaking) is mandatory.

– Proficiency in English is a plus.

– It is a plus if you have experiences in one of below skills:

  • WalkMe editor.
  • Microsoft 365 and related communication tools.
  • Ability in using HTML/CSS code and other programming languages.

Must have Skills

– Be authentic, awesome, and willing to step out of your comfort zone continuously.

– Being open-minded, able to see the logic of things, to reason/justify logically.

– Can-do attitude.

– Sense of communication.

– Sense of User Support.

– Responsibility and autonomy.

– Be a team player.

– IT know-how and critical thinking.

– Willing to experiment with new products/releases.

Kỹ năng

Customer Support
Customer Service
User Experience

Quyền lợi

Professional, Open-minded and Creative Environment:

  • International, friendly, proactive, supportive workplace.
  • Great teamwork with Agile mindset.
  • Fostering mutual respect and understanding.
  • Strong sharing culture to improve individual development.

Individual Development:

  • Extensive training and in-depth knowledge sharing sessions.
  • Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
  • Individual empowerment.

Special Care for Employee:

  • Work from home 2 days/ week.
  • Laptop and external monitor for your work.
  • 100% salary on probationary period.
  • Up to 2-month performance bonus.
  • 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
  • Annual health check-up and premium health insurance for employee
  • Various attractive teambuilding activities and company trip.
  • Sport, personal activity sponsor.
Giới thiệu về công ty
Bouygues Construction IT VN
Hồ Chí Minh
51-100 nhân viên
Hồ Chí Minh
51-100 nhân viên
IT/ Software
Data technology
Computer & Network Security

Giới thiệu

Bouygues Construction Information Technologies is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our employees devise and develop solutions that help improve the environment and everybody's lives.

As part of Bouygues Construction, the mission of BYCN IT is to provide the members of Bouygues Construction with IT services of high quality fitting with their businesses and to deploy solutions to improve communication and people collaboration through worldwide network. Bouygues Construction Information Technologies has offices in France, UK, Morocco and Vietnam.

We are looking forward to cooperating with talented and motivated people.

Địa chỉ

Etown 1, 364 Cong Hoa Street, Ward 13, Tan Binh District, HCMCXem bản đồ

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