Team lead customer service - Korean speaker

Kels global ventures

Location: Kuala Lumpur Sentral, Malaysia.

Salary: RM13,000

Permanent Job

Account: Travel Account - Booking

Language: Korean + English

Head counts: 2

Joining Date: ASAP

Diploma or Bachelor 's degree - with at least 1 year Team lead experience and GDS experience, Able to handle GDS system: Sabre, Galileo, and Amadeus.

Primary Job Functions

The Reservation and Ticketing Team lead is responsible for ensuring team support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Roles & Responsibilities

Managing a team of 10 to 15 FTE's

Ability to gauge the caliber of agents and train them accordingly

Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.

Communicate effectively with the client to resolve issues and disseminate updates on the floor.

Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize.

Timely closure of all processes and other requirements for self and Team.

To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards

Ensure feedback for the process/Continuous Process improvement.

Team's Career Planning/manage team performance & expectation

Evaluation of operational practices and procedures.

Skills

Excellent verbal and written communication skills.

GDS experience ( able to handle flight GDS system (Sabre, Galileo, and Amadeus) .

Overall should be a good team player with willingness to learn and drive to achieve.

Should be able to drive Continuous Improvement in process.

The paperwork and relocation expenses will be handled by the company