QA/Test Lead

freeC's Client

• Develop, establish, and consistently refine QA procedures, initiatives, and operations
• Identify and implement fresh tools and automation possibilities
• Communicate test strategies, risk management, and mitigation plans to project managers, technical leaders, epic leaders, and stakeholders
• Define quality standards and risks for each release
• Participate in analyzing trends in live issues and contribute to issue resolution planning
• Conduct regular one-on-one sessions with direct reports, offering clear feedback and assistance
• Assist in the orientation and training of new QA personnel
• Oversee and automate testing endeavors, manage bug reports, and collaborate with developers and Customer Service for seamless and high-quality user experiences
• Take charge of the QA process for all web and mobile app submissions and current releases, encompassing bug report management and proactive functionality testing
• Craft detailed test cases, scripts, release notes, and other technical documentation based on specifications and tickets
• Automate testing when suitable to prevent regressions
• Serve as secondary support to investigate and replicate escalated customer inquiries from Customer Service
• Effectively liaise with Customer Service, internal developers, other internal QA resources, and external development agencies/vendors concerning bugs, fixes, and releases
• Continuously monitor and enhance the QA process to boost efficiency and efficacy

Requirements:

• Over 5 years of experience in managing software testing in a live operations setting with a sophisticated tech stack encompassing ERP/Odoo, Mobile, Web, Cloud Native, and Middleware API components with external integrations
• Proficiency in tracking sprint metrics (bug burndown, defect escape rates, etc.) and monitoring metrics (crash rates, ANR rates, etc.)
• Skilled in generating testing resources, such as documentation of best practices, and advocating effective testing strategies to enhance quality
• Experienced in collaborating within cross-functional teams
• Familiarity with engaging outsourced QA vendors and overseeing offshore and/or remote QA teams
• Demonstrated ability to utilize data for making quality-oriented decisions
• Developing detailed test cases, scripts, release notes, and other technical documentation based on specifications and tickets
• Implementing automation in testing where suitable to prevent regressions
• Achieving quality standards set by the team
• Providing secondary support to review and replicate escalated customer inquiries from Customer Service
• Effective communication with Customer Service, internal developers, other internal QA resources, and external development agencies/vendors regarding bugs, fixes, and releases
• Continuously monitoring and enhancing the QA process for improved efficiency and effectiveness
• Proficient in manual and automated QA testing methodologies for web and applications, particularly Selenium
• Understanding of software development life cycles (SDLC) and QA's role within them
• Experience with Selenium or similar testing automation frameworks
• Competence in cross-device testing, both physical and virtual (Browserstack)
• Proficiency with Atlassian products (Jira/Confluence) or similar project management/bug-tracking tools
• Knowledge of continuous integration/continuous deployment (CI/CD) pipelines is advantageous

• A competitive salary based on your abilities.
• Performance reviews according to the company’s roadmap.
• Clear career path counseling and guidance.
• Participation in internal training programs to enhance your skills within the company.
• Opportunities to attend English/Japanese language classes organized by the company.
• An open, youthful, and friendly working environment with many opportunities for career advancement and learning alongside friendly and young colleagues.
• Working hours: 8 hours/day from Monday to Friday, with flexible check-in times, and no weekend work.
• Full social insurance, health insurance, and unemployment insurance as required by law.
• Numerous activities organized throughout the year, such as New Year Party, Company trips, etc.
• Participation in various creative team activities, charity events, and internal competitions.
• Opportunities for internal training to improve professional skills and soft skills.
• Annual health check-up at international hospitals.
• 12 paid leave days per year and 1 additional paid leave day on your birthday month.
• Opportunities to study and take professional certification exams sponsored by the company.