QA Specialist (App Social Video)
freeC's Client

Toàn thời gian
Tuyển 1 người
1 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 23/12/2022

Mô tả công việc

  • Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards.
  • Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance. 
  • Providing report and analysis on quality progress to HOCS. 
  • Ensuring contact reason categories are tagged correctly. 
  • Ensuring recoveries are done. 
  • Analyze the root cause of the issue and able to design action plan. 
  • Document Contact Center quality concerns and trends for procedural changes, recommendations, and training. 
  • Provide information to assist in the performance feedback and to increase motivation. 
  • Test products and procedures to establish functionality and effectiveness. 
  • Manage BPO performance to achieve KPIs of productivity.
  • At least 1-year experience in QA position.
  • English communication skills.
  • Advanced knowledge of MS products, particularly Excel.
  • Excellent communication skills – Analytical, able to analyze data and draw insights.
  • High level of accuracy and attention to detail.
  • Innovative and able to influence others.
  • Able to work night shift

Kỹ năng

Quality Assurance

Quyền lợi

  • Salary: negotiation
  • Periodical bonus: twice/year
  • Position promotion, salary increase: once/year 
  • 13th month salary, Bonuses, gifts for Holidays 
  • Insurances followed Vietnamese Labor Law 
  • Activities: Birthday party, Employee engagement activities
  • Working time: 6 days/ week, 8 hours/ day (6 AM - 23 PM), support night shift (if any)
Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
Hồ Chí Minh
101-300 nhân viên
IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ