Operation Team Leader Delivery
freeC's Client

Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
2 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 31/10/2022

Mô tả công việc

Operation Compliance Management

  • Recruitment, mentoring and training up junior and new staffs
  • Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
  • Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.

Business Management Responsibilities

  • Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved
  • Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
  • Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
  • Working with Global team & build up client relationship and handle all reports (if needed)
  • Ready to work some assignments from Ops Lead


Kỹ năng

Management
Operations

Yêu cầu

  • Fluency in English (Speaking, listening, writing and reading) working 100% English.
  • University/Colleges required.
  • 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center environment.
  • Experience in a high-growth organization strongly preferred.
  • Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule)


Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
https://freec.asia/
IT/ Web
HRTech
Hồ Chí Minh
101-300 nhân viên
https://freec.asia/
IT/ Web
HRTech

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

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