Operation Manager (Korean)

freeC's Client

Job Description:

• Manage the daily operations of the projects of Unit.
• Coordinate to co-establish, maintain and lead business relationships with customers, demonstrating the company's spirit and values through each job to customers' row.
• Manage and maintain team performance and motivate human resources in projects.
• Evaluate achievements and recognize members' contributions.
• Manage and maintain the financial efficiency of many projects by monitoring and forecasting profits and costs.
• Collaborate with direct report and supervisors to supervise the implementation of training and quality plan, to allocate and optimize suitable resources and budget to ensure project quality and reach Clients' requirements.
• Play a leadership role in identifying business opportunities and selling our value to address client needs.
• Demonstrate high level of knowledge of the client's industry, industry trends, client's business objectives and market opportunity techniques in developing high quality opportunity plans in support of client and our growth objectives.
• Ensure and maintain smooth communication between the project and the units.
• Keep track of the quantity of assets and facilities assigned to the project and to request for repair if required.
• Prevent and prevent fraud risks and thoroughly handle fraud cases.
• Managing reports and reporting system to evaluate performance.
• Monthly & other BAU reports. 
• Proven experience as an Operations Manager or in a similar role.

Job Requirement:

• Fluency in Korean (equivalent to TOPIK 5) is mandatory.
• Proficiency in English communication is an advantage. 
• Experience in E-Commerce is preferred.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
• In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
• Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.
• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
• Willingness to work a flexible schedule. 

• Competitive salary (negotiable) with annual raises and promotion opportunities.
• Quarterly, Biannual performance bonuses and a 13th-month salary.
• Full insurance per Vietnamese Labor Law + additional 24/7 health and accident insurance.
• Employee engagement activities, Holiday bonuses, and gifts.
• Multinational work environment with global clients and expert teams.
• Opportunities to collaborate with leading companies and high-expertise regional/ global team.