Marketing Customer Support

AdStart Media Pte. Ltd

We are seeking a full-time Marketing Customer Support, who will act as a liaison to provide services information, answer questions and resolve any problems that our customer accounts might face with accuracy and efficiency.

To be successful in the role, the Marketing Customer Support should take extra miles to engage customers and perform a range of ads operations duties to support in delivering campaigns in full.

YOUR MAIN DUTIES: 

• Manage large amounts of emails on a daily basis
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions 
• Follow communication procedures, guidelines and policies and identify and assess customers’ needs to achieve satisfaction 
• Keep records of customer interactions, process customer accounts and file documents
• Refer issues and questions to management if necessary

YOUR ATTRIBUTES: 

• English fluency is a must; French speaking is an advantage
• At least one year of relevant experience, but fresh graduates with background of Digital Marketing or related fields are also welcome to apply
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/ respond to different types of characters
• Ability to multi-tasks, prioritize, and manage time effectively

• An environment with high energy, flat hierarchy, positive attitude, and growth you would expect from a startup coupled with all of the security and benefits of an established company
• Competitive salary and flexible work life balance
• Paid annual leave and sick leave
• Fun team building activities including annual company trip, parties and other benefits
• An inclusive environment of friends who happen to work together
• And much more