IT Support Specialist
Telestar VN

Toàn thời gian
Tuyển 1 người
1 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 19/04/2024

Địa điểm làm việc

Mô tả công việc

OVERVIEW

We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for assisting customers with their technical issues. As a Tech Support Specialist, you will play a critical role in providing effective technical support and maintaining customer satisfaction. You will be responsible for troubleshooting, diagnosing, and resolving various hardware and software-related problems.


ROLE AND RESPONSIBILITIES

  • Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat.
  • Troubleshoot and resolve hardware and software issues related to computer systems, software applications, networks, and peripherals.
  • Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
  • Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
  • Research, diagnose, and recommend appropriate solutions or workarounds to customers.
  • Collaborate with internal teams to escalate complex issues and ensure timely resolution.
  • Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.
  • Monitor all activities by using our system.
  • Guide customers through step-by-step solutions, ensuring their understanding and satisfaction.

QUALIFICATIONS

  • Strong verbal and written skills in English.
  • University/College degree in information technology, computer science or any related fields.
  • Proven experience as a Tech Support Specialist or similar role.
  • Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.
  • Familiarity with common troubleshooting tools and remote support software.
  • Excellent problem-solving and analytical skills with the ability to prioritize and manage multiple tasks.
  • Strong customer service orientation and the ability to communicate technical concepts to non-technical individuals effectively.
  • Ability to work independently and collaboratively as part of a team.

WORKING TIME

Monday – Friday: From 13:00 - 22:00

Kỹ năng

English
Customer Service
Basic Computer Skills
Computer And Networking

Quyền lợi

  • Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
  • Team building, Happy Hour every week.
  • Social insurance and annual leave based on the Vietnam Labour Code.
  • Incentive will be added based on employee performance.
  • 13th month bonus is provided based on performance.

Ngành nghề

Giới thiệu về công ty
Telestar VN
Hồ Chí Minh
1-50 nhân viên
http://telestar.vn
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Hồ Chí Minh
1-50 nhân viên
http://telestar.vn
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youtube-icon
IT/ Software
Management Consulting
BPO

Giới thiệu

Telestar is vastly experienced in contact center management and provides a competitive edge to our clients.

We are capable of managing a huge volume of tickets in a professional and a specialized manner.

 

Our belief is that all customers should be treated professionally and attentively. Telestar's Inbound contact center will fulfill the needs of your customers and form a strong link between your company and them.

 

Outsourcing inbound contact center services makes it easier for organizations to focus on their core businesses whilst also offering them higher flexibility and value savings. In return it also increases customer satisfaction due to effective client services.

 

At our outbound contact center a team of professionals takes every chance to initiate outbound communication to your prospected or existing customers. We provide you with a solution that enables you to manage all the communication with our agents ensuring overall quality of our services.

 

With Telestar, your entire team sits next to each other in a managed office. This increases the productivity of the team as a whole and makes it easier for you to manage the workflow.

Địa chỉ

207 Street 05, Lakeview, An Phu, District 2, Thu DucXem bản đồ

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