IT Application Support (English & French speaking)
freeC's Client

Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
3 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 20/11/2023

Tại sao bạn sẽ thích làm việc tại đây

15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
Up to 2-month performance bonus
100% salary on probationary period

Mô tả công việc

  • Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
  • Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
  • Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
  • Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
  • Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
  • Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.

Job Requirements

  • At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
  • Fluent in French and English is mandatory.
  • Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP system is a big advantage.
  • Experience of analyzing and documenting user need and requirements.
  • Motivation, responsiveness, interpersonal, analytical.
  • Sense of service and customer orientation.
  • Someone who has a sense for training using digital tools is a plus.

General Skills

  • Rigorous, concerned for the quality.
  • Can-do attitude.
  • Methodical/ Organized.
  • Team and collaborative spirit.
  • Good interpersonal skill.

Kỹ năng

Sap System
Application suppor
Tickets handling
Business Analyst

Quyền lợi

Individual Development:

  • Extensive training and in-depth knowledge sharing sessions.
  • Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
  • Individual empowerment.

Special Care for Employee:

  • Work from home 2 days/ week.
  • Dell laptop and external monitor for your work.
  • 100% salary on probationary period.
  • Up to 2-month performance bonus.
  • 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
  • Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
  • Various attractive teambuilding activities and company trip.
  • Sport, personal activities sponsor.
Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
Hồ Chí Minh
101-300 nhân viên
IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ