Giám đốc Phát triển & Chăm sóc khách hàng định chế

Công ty TNHH Chứng khoán ACB

1. Organize and manage the activities of subordinate employees:

• Develop plans and implement business targets.
• Assist the Head of Department/Head of Division in organizing and developing activities to achieve business targets.
• Monitor and manage the marketing and consulting of customers using ACBS products (services) and related products; receive and resolve customer complaints and inquiries.
• Organize cross-selling of products (services) within the assigned scope.
• Organize promotion programs and customer care activities.
•  Participate in providing feedback and suggestions for the development and improvement of services, regulations, and related business processes.

2. Train and guide subordinate employees:

• Guide new employees in business operations and skills.
• Assist subordinate employees in dealing with important customers.
• Support subordinate employees in handling customer complaints and inquiries.
• Assist the Head of Department/Head of Division in managing, evaluating, and developing employees within the division.

3. Prepare work reports as required by regulations and authorities:

• Monitor, evaluate, and report on the implementation of the department's plans.
• Prepare reports as required by regulations and authorities.
• Perform other tasks as assigned by the Head of Department.

• Thưởng tháng 13 và Thưởng hoàn thành công việc;
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• Đào tạo nội bộ và bên ngoài;
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