Fresher/ Junior Customer IT Support Analyst

Bestarion

Bestarion has been providing innovative outsourcing services and business solutions to many successful clients in more than 15 countries for over 15 years now. Our wide range of services includes Big Data – Data Analytics, Securities Trading Solutions, Surround Core Banking Solutions, E-commerce/Social Network App Development, and Web App Development. We focus on today’s trends of Big Data, Cloud Computing, Social Networks, Mobility, and the Internet of Things.

1. Job Summary

Associate Product ( Technical) support analysts provide technical support and troubleshooting

services involving our products for simple issues, provide this support for either

external clients or internal teams who are product users. Test simple WIs in sprint if

requested.

2. Key Responsibilities

A. Responsibilities

• Study product knowledge and customer requirements

• Work with customers on their requests. Troubleshoot the simple

issues. successfully solve client issues, including:

- Analyze the requirements of assigned tasks

- Troubleshoot email issues

- Provide the requested results or root cause, corrective action,

and preventive action of the issue via email to the client

• Test simple WIs in sprint

• Do other tasks requested by Team Lead

B. Information Security Responsibilities

The employee is liable for keeping the confidentiality of all technological

and business secrets of the Company during the employment.

3. Job Qualifications

3.1. Educational Background

At least 6 month relevant experience in Web/application/IoT/SaaS product support . Bachelor's degree in Computer Science or Information System is a plus.

3.2. Knowledge & Skills

● Able to read, listen, and write in English at a basic level

● Basic presentation and communication skills

● Basic troubleshooting skills

● Basic knowledge of testing concepts

● Proficient in using Microsoft Office.

3.3. Experience

● Have knowledge in providing customer support for a Web/SaaS product

• Have knowledge in Agile/ Scrum
• At Least 6 month working in IT filed

3.4. Attitude

● Ability to build relationships, build trust with colleagues

● Be willing to improve, be innovative and creative

● Self-motivate and strong learning motivation

● Adapt well to the company's culture and working environment

● Follow the information security regulations of Bestarion

● Ensure information security in a certain project

4. ATTRACTIVE BENEFITS

Attractive salary and benefits (13th salary, distinguished employee of the quarter and year, seniority award…)

Lunch allowance, free packing fee

Laptop and monitor for working

Performance appraisal twice a year

Healthcare and accident insurance

Various training on best practices and soft skills

Team Building activities in every summer, company trip, big annual year-end party every year, etc

Fitness & sports activities: football, tennis, table tennis, badminton…

Commitment to community development: charity every quarter, blood donation, public seminars, career orientation talks…

Support for personal loans such as home loans, vehicle loans, tuition fees…