Customer Support Leader
freeC's Client

Toàn thời gian

Tuyển 1 người

Hồ Chí Minh

Đăng tuyển ngày 19/07/2022

Mô tả công việc

Policy/Rule design for responding to inquiries from member stores (EC businesses) and end-users.
Customer support operations.
Management of CS members.
Localization of service UI (to translate and improve the sentences of websites and apps that. customers see easy to convey)
Implemented with designers and engineers.
Continuous UI / UX improvement with other members.

Strong verbal and written communication in English or Japanese
More than 3 years of experience related to the JD highlight above
Experience of working at a startup/venture company.
Proven ability to develop and maintain effective relationships.
The ability of critical thinking, thinking about how to realize our vision on a zero basis.
Analytical skills with an attention to detail to research and resolve issues.
Have a strong interest in both leading and working within a team environment.
Experience you draw the way you should be and move forward in the process of achieving it, without being bound by the conventional framework.
Work experience that build the relationship and promote things independently, with stakeholders to solve problems.

Kỹ năng

Leadership And Managing

Customer Service Skill

Technical Support

Customer Support

Quyền lợi

Bonus: Twice a year (Approximately a total of 1.5 months, increased due to personal achievements).
Salary increase: There are two evaluation timings per year. In most cases, raises are usually given once a year.
Insurance: Planned for the future.
Food expenses subsidy, housing allowance (included in gross salary).

Ngành nghề

Chăm Sóc Khách Hàng

Giới thiệu về công ty

Xem chi tiết

freeC's Client

Hồ Chí Minh

101-300 nhân viên

https://freec.asia/

HRTech IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ

Customer Support Leader freeC's Client