Customer Support

TNHH MTV The One Vietnam

- Support and make report required by Supervisors/ Manager.

- Respond promptly to customer inquiries via email, live chat, phone, etc. 

- Handle and resolve customer complaints 

- Obtain and evaluate all relevant information to handle product and service inquiries 

- Provide pricing and delivery information 

- Perform customer verifications 

- Writing and post information to Social networks 

- Details will be discussed in the interview

- Get trained on the job once hired.

- Good command in English (listening, speaking, reading, and writing) – IELTS: 6.5+

- Bachelor's degree in Tourism, Hospitality, foreign languages ​​is an advantage

- Fresher priority

- Knowing how to write content is an advantage

Skills: 

- Proficiency in MS Excel and Word, analytical skills, communication skills.

- A passion for learning, professional growth and knowledge sharing

- Logical thinking ability 

- Ability to work under pressure 

- Good problem solving, collaboration, and communication skills 

- Negotiation skills

- Salary: Negotiable based on experience and track records

- A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience 

- Annual leave, insurance following Vietnam Law and as company’s regulation (social insurance and health care insurance, etc.) 

- Periodic and regular evaluations for salary raises in accordance with performances (including review salary, recognize employee’s efforts and identify development/improvement needs)

 - Outdoor activities with company support: company trip, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)