Customer Success Manager
Prime Data

Lưu việc
Toàn thời gian
Tuyển 1 người
2 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 18/09/2023

Địa điểm làm việc

Mô tả công việc

The Customer Success Manager (CSM) Team Lead will be responsible for building and leading a team of CSMs who will be responsible for ensuring the success of our customers. This role requires someone who is passionate about customer success, has excellent leadership skills, and can build processes and toolkits to ensure the team can provide exceptional customer success operations.

  • Lead and manage a team of CSMs to ensure they deliver world-class customer success operations.
  • Develop and implement an operating model for the CSM organization that includes processes, toolkits, and best practices for end-to-end customer success operations.
  • Set clear KPIs and targets for the CSM team and ensure they are meeting or exceeding them.
  • Build and maintain strong relationships with customers, and provide guidance and support to ensure they achieve their business goals with our platform.
  • Collaborate with other teams in the company, such as Sales, Marketing, and Product, to ensure a seamless customer experience.
  • Continuously identify opportunities to improve customer success operations and implement changes as needed.
  • Stay up-to-date with industry trends and best practices to ensure our customer success operations remain cutting-edge.

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Minimum of 3-5 years of experience in customer success management, preferably in a SaaS company.
  • Proven track record of building and leading successful CSM teams.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to build processes and toolkits for customer success operations.
  • Knowledge of Customer Data Platforms (CDPs) or related technologies is a plus.
  • Familiarity with CRM systems, such as Salesforce, is a plus.

Kỹ năng

Business Marketing
Business Administration

Quyền lợi

  • PrimeData is the global Data & AI Product Business
  • Huge chance of learning of techs and business
  • Leadership is market proven entrepreneurs
Giới thiệu về công ty
Prime Data
Hồ Chí Minh
1-50 nhân viên
Hồ Chí Minh
1-50 nhân viên
Information Technology & Services
Data technology
Data analysis

Giới thiệu

At PrimeData, we bring data science & best practices to empower Creativity of Marketers and Digitalists in:

  • Customer analytics 360
  • Personalization & recommendation
  • Omni-channel marketing automation at scale & speed
Địa chỉ

27 Nguyễn Cửu Vân, phường 17, Bình Thạnh, Hồ Chí MinhXem bản đồ

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