Customer Service Team Leader
freeC's Client

Toàn thời gian

Tuyển 1 người

Hồ Chí Minh

Đăng tuyển ngày 16/11/2022

Mô tả công việc

Ensure all staffs are well trained & go live with the skills smoothly executed & follow their daily operation workflow.
Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration, etc... to make sure the team achieves the gliding goal.
Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
Control Team roster to be efficient and work with SMEs/QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.
Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved.
Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build up the project.
Working with the Global team & building up client relationships and handling all reports (if needed)

University/Colleges required. Age: 26 to 30 years old.
1-year minimum supervising/leading a team of 20 or more people, in a call center/contact center environment.
Experience in a high-growth organization is strongly preferred.
Willing to work shifts (Day - night shift : work 6 days/week, 1 day off a week)

Kỹ năng

Leadership And Managing

Quyền lợi

Periodical bonus: twice/year
Position promotion, salary increase: once/per year
13th-month salary - Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
Activities: Birthday party, Employee engagement activities
Service time: Official time and based on Project time

Ngành nghề

Chăm Sóc Khách Hàng

Giới thiệu về công ty

Xem chi tiết

freeC's Client

Hồ Chí Minh

101-300 nhân viên

https://freec.asia/

HRTech IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ

Customer Service Team LeaderfreeC's Client