Customer Service Representative Night Shift

Công ty Canawan Global

Key Responsibilities:

● Provide prompt and effective customer support via multiple channels (hotline, SMS, email) on platforms like Etsy and TikTok

● Manage order status updates, addressing customer questions and concerns proactively.

● Resolve customer complaints and negative feedback efficiently, focusing on enhancing satisfaction and loyalty.

● Maintain transparent communication with customers through timely confirmation emails and updates.

● Report regularly to the team leader on progress, customer feedback, and any emerging issues.

● Collaborate effectively with cross-functional teams to resolve complex customer problems.

Requirements:

● Experience: Prior Print on Demand (POD) experience or at least one year of relevant customer service experience is preferred. Ability to manage a high workload and perform effectively under pressure is essential.

● Language Proficiency: Excellent English (IELTS 7.0 or higher) with strong written and verbal communication skills.

● Customer Focus: Proven ability to provide exceptional customer service, demonstrating empathy and effectively handling challenging situations.

● Attention to Detail: Meticulous and organized, with the ability to prioritize tasks and meet deadlines.

● Problem-Solving Skills: Strong analytical and problem-solving abilities to identify and implement effective solutions.

● Competitive Salary: 9,000,000 - 12,000,000 VND per month (negotiable based on skills and experience).

● Allowances: Meal and night shift allowances provided.

● Working Hours: 8:00 PM - 4:00 AM (one day off per week). Remote work after 1-2 months of paid on-site training.

● Overtime Pay: Fair compensation for overtime, in accordance with government regulations.

● Insurance: Comprehensive social insurance coverage.

● Supportive Environment: Friendly and collaborative team environment.

● Attractive Bonuses: Year-end bonuses, a 13th-month salary, and biannual performance-based salary reviews.

● Team Activities: Participation in annual team-building events and year-end parties