Customer Service Representative

Công ty Canawan Global

Key Responsibilities:

We are seeking a dedicated Customer Service Representative to support our customers across various channels including messaging, SMS, and email from platforms such as Etsy, TikTok, and more. The ideal candidate will:

● Provide prompt and helpful responses to customer inquiries via various channels (messaging, SMS, email).

● Manage order status updates and address customer questions and concerns.

● Resolve complaints and negative reviews effectively.

● Send proactive emails to confirm orders and address order-related issues.

● Report regularly to your team leader on progress and any issues.

● Collaborate with other teams to find solutions to customer problems.

Requirements:

● Prior experience in Print on Demand (POD) or a similar customer service role is a plus.

● Excellent written and spoken English (IELTS 6.5 or higher).

● Strong customer service skills, empathy, and the ability to handle challenging situations.

● Meticulous attention to detail and excellent organizational skills.

● Strong problem-solving and analytical skills.

● Ability to handle a high workload and work effectively under pressure.

● Competitive salary: 8,000,000-10,000,000 VND/month, negotiable based on experience.

● Hours: Mon-Fri 8:30 AM-5:50 PM, Sat 8:30 AM-4:30 PM

● Overtime pay (as per government regulations).

● Social insurance coverage as per legal requirements.

● Supportive and collaborative work environment.

● Year-end bonuses, 13th-month salary, and biannual performance-based salary reviews tied to business performance.

● Team-building activities and year-end parties