Customer Service Representative
HR2B - Talent Recruitment JSC

Toàn thời gian
Tuyển 1 người
Hồ Chí Minh
Đăng tuyển ngày 24/08/2022

Địa điểm làm việc

Mô tả công việc

Manage order and delivery

  • Captures, records and commits customer orders according to customer needs, agreement, and defined service level
  • Proposes product alternatives in case of phase-out or shortage
  • If relevant, optimizes, plans, and coordinates the delivery with customers and partners

Monitor Execution 

  • Handles customer orders portfolio and monitors the execution
  • Liaise with the relevant partners to ensure on-time deliveries and service commitment
  • Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
  • Informs and follows up with customers

Manage request 

  • Captures customer’s requests & claims
  • Analyses and provides issue resolution or appropriate answer
  • Contacts, follow up, and closes the loop with the customer
  • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences
  • Shares recurring problems with the relevant internal partner(s) in order to find solutions

Support sales

  • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests, and portfolio management

Apply and improve work methods

  • Applies standards and procedures (including internal control rules & embargo ….).
  • Contributes to continuous improvement to enhance work methods and customer satisfaction

Other tasks assigned by the Manager upon business needs


  • Candidate must have Bachelor's Degree in Foreign Trade/ Business Administration-Accounting or related fields
  • At least 02 years of professional experience in customer service or related services in MNC 
  • Possess effective communication skills (written and verbal). Proficiency in English in written & speaking 
  • Advanced skills in excel, access, SAP, Power BI
  • Detail-oriented, precise and data-driven, and good at analysis skill
  • Well-organized and initiatives 
  • Customer focus and serviced – mind oriented 
  • Good level of solving the problem 
  • Teamwork & collaboration

Kỹ năng

English
Customer Service Skill
Customer Relationship Management (CRM)

Quyền lợi

  • Được tham gia BHXH, BHYT, BHTN đầy đủ theo quy định của Nhà nước
Giới thiệu về công ty
HR2B - Talent Recruitment JSC
Hồ Chí Minh
51-100 nhân viên
https://www.hr2b.com/
Hồ Chí Minh
51-100 nhân viên
https://www.hr2b.com/
Labor Supply

Giới thiệu

HR2B is one of the top 3 HR Professional Services companies in Viet Nam. In operation since 2003, HR2B now has over 70 employees in 3 offices nationwide. Due to continued business expansion, HR2B is now looking for a talented and motivated staff to join the team.

Địa chỉ

Số 5, tòa nhà Thiên Sơn (tầng 1) Nguyễn Gia Thiều, Phường Võ Thị Sáu, Quận 3, TP. HCM, Việt NamXem bản đồ

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