Customer service advisor - Mandarin speakers
Kels global ventures

Lưu việc
Toàn thời gian
Tuyển 12 người
Kuala Lumpur
Đăng tuyển ngày 03/08/2025

Địa điểm làm việc

Mô tả công việc


Location: Cyberjaya, Malaysia


Salary: RM 4,500

Language: Mandarin (At least 1 year Customer Service experience, GDS system experience will be added advantage )

Joining date: ASAP

Work Hour: Rotation Shift

Education: SPM /Diploma/Degree


Role & Responsibilties

Take call and provide accurate answer to customer queries.

Delivery excellent customer support & services and offering patient assistance at all times.

Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).

Deliver customers support & services effectively through active communications.

Meet and exceed all key performance indicators set by the company and the client.

Adhere to given works roster including but not limited to weekends, public holidays, split off and rest

day due to business requirement.

Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.

Abide to De-escalation processes that involving dissatisfied customer.

Kỹ năng

Customer Relationship
Customer Service Skill
Customer Satisfaction
Giới thiệu về công ty
Kels global ventures
Kuala Lumpur
1-50 nhân viên
Kuala Lumpur
1-50 nhân viên
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