Customer Service

Manpower Group Malaysia

Project: Social Media

Headcounts: 35

Location: KL Sentral

Working Mode: 24/7 Rotational shift

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements:

• Has experience in Chat Support

• Open to relocate to Malaysia

• Degree holder

• Employment Pass/Working Visa
• Basic Salary- RM4,000, Housing Allowance-RM200 & Complexity Allowance- RM500 plus KPI & Shift allowance
• Medical Insurance
• Medical/Annual Leaves
• FlIght ticket to Kuala Lumpur
• 2 weeks free hotel accommodation
• Perks of Gym & Dental