Business Analyst cum IT Coordinator

freeC's Client

• Work together with business users from Indonesia and Thailand to gather and clarify their requirements.
• Oversee User Acceptance Testing (UAT), including the planning of tests and the consolidation of results.
• Create regular operational reports (daily, weekly, monthly) and provide updates for all stakeholders involved.
• Facilitate daily communication between Vietnamese teams and the Korean IT/business teams.
• Monitor and track the status of IT issues, development timelines, and deployment schedules.
• Assist with requests for system enhancements and troubleshoot issues in collaboration with relevant teams.
• Provide translation and interpretation support (Korean ↔ Vietnamese, Korean ↔ English).
• Contribute to customer relationship management by tracking issues, preparing response reports, and assisting with FAQs.

Requirements

• Fluency in Korean and Vietnamese, both written and spoken (TOPIK Level 5+ or equivalent preferred)
• Bachelor’s degree
• Able to use English for writing and speaking for technical and business-related documents.
• Minimum of 2 years’ experience in a IT Comtor, Tester, IT Project Coordinator, or similar role
• Familiarity with working alongside software developers
• Experience using project management tools like Redmine or similar
• Strong multitasking, time management, and communication skills across multicultural teams
• Excellent problem-solving, analytical thinking, and documentation abilities

Compensation & Recognition

• Full social, health, and unemployment insurance in accordance with Vietnamese law
• Competitive salary with annual salary reviews
• 13th-month salary and performance-based annual bonus
• End-of-year MVP and Shining Star awards

Employee Well-being

• Premium PVI private health insurance and annual medical check-up
• 15 days of annual leave, Christmas holiday, and 90 minutes of menstrual leave for female employees
• Regular company events, Year-End Party, and monthly team gatherings
• Gifts for special occasions and access to a fully stocked snack bar
• Quarterly sponsored training courses and book reimbursement
• Equipped with modern working devices
• Global and professional working environment