WFM Specialist
freeC's Client

Toàn thời gian
Tuyển 1 người
Hồ Chí Minh
Đăng tuyển ngày 12/08/2022

Mô tả công việc

1/ Forecasting:

  • Perform analysis and forecast volumes;
  • Perform Headcount forecast

2/ Rostering & Scheduling:

  • Prepare rosters and schedules as per the volume forecasted
  • Monitor attendance and schedule adherence
  • Prepare intraday reports on staff attendance
  • Ensure Login Adherence
  • Reconcile attendance with employee login hours against schedule and Login/Logout report
  • Manage changes to scheduling to ensure adequate daily resource coverage

3/ Performance Management:

  • Maintain data required for measuring the agent performance in the defined format (PBI, Excel,
  • etc.)
  • Perform KPI ranking for employees based on the grids/parameters for the LOBs

4/ MIS and Reporting:

  • Prepare and publish productivity/quality report for employees (PBI)
  • Prepare Team performance by supervisors for managers’ review
  • Maintain tracker with the list of employees with their status (active/inactive), client account, contact
  • details
  • Any other Internal or Client reports as agreed with Operations

5/ Billing:

  • Provide and consolidate data required for preparing Minutes of Acceptance
  • Calculate the unit/headcount as per client-approved Email/Contract
  • Check and prepare Bonus & Penalty (if applicable)
  • Send billing data to Operations/Client for review/approval

6/ Compliance:

  • Alert Operations when client account isn't deleted promptly (upon employee's
  • resignation)
  • Alert Operations or higher-level management upon finding fraud
  • Communicate with management and operations team to ensure compliance with company
  • standards
  • Minimum 1 year of experience in the same position
  • Must have a good working knowledge of Excel and other Windows-based programs (Word, PowerPoint, etc.)
  • Good at CRM, Telephony systems.
  • Have an understanding of overall operational activities including phone, email, chat, community, and
  • Social media support

Kỹ năng

Workforce management

Quyền lợi

  • Periodical bonus: twice/year
  • Position promotion, salary increase: once/year
  • 13th month salary
  • Insurances followed Vietnamese Labor Law
  • Bonuses, gifts for Holidays
  • Activities: Birthday party, Employee engagement activities
Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
https://freec.asia/
Hồ Chí Minh
101-300 nhân viên
https://freec.asia/
HRTech
IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ