Solution Consulting Manager (ERP & SAP)

Coats Phong Phú

Role Purpose

The Solutions Consulting Manager will be an expert on one or more of the Coats Digital software suite keeping pace with development and will have a contextual understanding of the application to the fashion industry.  The Solutions Consulting Manager will lead a team of product experts providing consultancy to all relevant teams, and provide support and validation of solution design during Pre-Sales activities and Implementation Blueprinting.

Key Accountabilities

Reporting to the Director, Professional Services, the primary responsibilities include:

• Liaise with external and internal clients to analyze existing systems and workflow
• Occasional workshop sessions on-site with selected prospects or clients where known product functionality is unlikely to cover all required aspects of the project and through this to both guide the proposed solution and to scope out the required product development.
• Via project team and with some direct liaison with clients to understand and interpret requirements into a Coats Digital software blueprint and workflow.
• Identify options /configurations within the existing Coats Digital software for an optimized solution focusing on end-user efficiency
• To present solution proposals to clients in conjunction with and in addition to the Project Teams including an element of pre-sales assistance.
• Provide a solution validation checkpoint alongside the Product Team for Project Teams prior to presentation to clients.
• Assess where current product limitations may be encountered and identify where and when changes to business practices or new software modifications are required as appropriate to deliver a “Best Practice” solution
• Work closely with the Development and Product teams to help specify modifications and provide input to product direction.
• Create functional specifications and assist in creating technical specifications for software enhancements including assistance with the development team in the estimation of development time/cost required;
• To train and educate other Customer Service team members in analyzing and writing functional specifications
• Provide internal and external training to users of new solutions and workflows;
• Work with Knowledge Services to improve processes and product knowledge across Coats Digital
• Ensure that personal knowledge of Coats Digital products keeps pace with development and through documentation and training ensure this is disseminated to both PS and commercial teams.

Education, Qualifications and Experience

You must excel at:

Technical Expertise

• Expert knowledge of one of more Coats Digital Software products including an understanding of UI and Database Schema.
• Understanding of solution design best practice and application to the Fashion Industry

Leadership

• Strong team management and leadership skills to ensure the Technical Services Team provide excellent service to both internal teams and to customers
• Provide regular feedback to team members on performance and progression.
• Work closely with the Customer Services and Commercial teams to ensure the quality and validity of solution design.
• Provide continuous feedback to improve internal processes and product suite.
• Work closely with Knowledge Services to improve processes and product knowledge across Coats Digital.

Analysis

• Draw out client requirements utilizing a variety of techniques including:
• Direct questioning
• Pain-chain analysis
• ‘Is, does, means’
• Business process walk-throughs
• Extracting from client-own documentation
• Visio diagram mapping
• Understand client requirements and design solutions based upon best practice, validity and end-user efficiency.

Solution Delivery

• Lead and support the solution design of Coats Digital software involving all relevant stakeholders and ensuring technical feasibility, best practice and end-user efficiency.
• Successfully run internal and client workshops and evidence output.
• Present to clients the Coats Digital solution, demonstrating a strong understanding of the client and industry issues it helps to solve, and ‘bringing the solution to life’.
• Discern the need for escalation and suggest solutions where appropriate.
• Pre Sales, equally maintaining a professional approach to, and quality management of, each of the clients.

Communication & Relationship Building

• Communicate effectively and build strong working relationships with clients and internal employees at all levels.

Documentation

• Product excellent solution design, process mapping and workflow documentation and presentations.

• Attractive package salary as negotiated
• Fixed 13th month bonus
• Performance bonus: max 2 months’ salary
• Annual Health care package
• Working time: 5 days/ week