Mô tả công việc
- Train agents on product and process, as and when there are NHT batches
- Monitor contacts and find out areas of opportunity
- Work closely with Ops and Quality team design action plans to plug areas of opportunity
- Responsible for defined training conversion
- Managing retention during training
- Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
- Demonstrating innovation in training by carrying floor requirement into classroom training.
- Maintaining Data as per training Processes
- Drive C-Sat & E-sat initiatives to add value to the Process and customer
- Must have excellent presentation and communication skills.
- Should be able to drive key performance metrics related to training
- Must have the ability to work under pressure & in an unstructured environment.
- Must be flexible to being up-skilled on VASS & quality
- Excellent communications skills
- Proficient with MS Office
- Production hours to be given weekly in the absence of NH training
- Experience in English Trainer position, at least 1 year.
- Good in communication and Analytical skills
- Good Presentation and content delivery skills
- Good interpersonal skills
- Good Knowledge of basic company policies
- Good technical knowledge
- Good with Local Language Fluency
Kỹ năng
Training
Coaching & Training
Ngành nghề
Hồ Chí Minh
101-300 nhân viên
https://freec.asia/
HRTech
IT/ Web
Giới thiệu
freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam
Địa chỉ
Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ