Senior Trainer
freeC's Client

Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
Hồ Chí Minh
Đăng tuyển ngày 31/08/2022

Mô tả công việc

  • Train agents on product and process, as and when there are NHT batches
  • Monitor contacts and find out areas of opportunity
  • Work closely with Ops and Quality team design action plans to plug areas of opportunity
  • Responsible for defined training conversion
  • Managing retention during training
  • Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
  • Demonstrating innovation in training by carrying floor requirement into classroom training.
  • Maintaining Data as per training Processes
  • Drive C-Sat & E-sat initiatives to add value to the Process and customer
  • Must have excellent presentation and communication skills.
  • Should be able to drive key performance metrics related to training
  • Must have the ability to work under pressure & in an unstructured environment.
  • Must be flexible to being up-skilled on VASS & quality
  • Excellent communications skills
  • Proficient with MS Office
  • Production hours to be given weekly in the absence of NH training
  • Experience in English Trainer position, at least 1 year.

Kỹ năng

Coaching & Training

Yêu cầu

  • Good in communication and Analytical skills
  • Good Presentation and content delivery skills
  • Good interpersonal skills
  • Good Knowledge of basic company policies
  • Good technical knowledge
  • Good with Local Language Fluency

Ngành nghề

Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
IT/ Web
Hồ Chí Minh
101-300 nhân viên
IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ