Senior NOC Engineer
freeC's Client

Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
4 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 14/11/2022

Mô tả công việc

  • Responsible for being the layer of response to all network, servers’ events, application logs and alerts/alarm from the network monitoring system and its dashboard.
  • Collect and review performance reports for various systems and report trends in hardware, application performance and system resources to assist team to predict future issues or outages.
  • Perform daily system checks to ensure critical systems and services are operational
  • Provides subject matter expertise of understanding the dashboard monitoring, threshold, alerts, and metrics.
  • Provide timely and rapidly response to all incidents, outage, and performance alerts.
  • Categorize issues for escalation to appropriate resolver group based on standard operating procedure.
  • Know, understand, and be able to follow SLA requirement to ensure they are met.
  • Be able to differentiate between incident and service requests and follow the appropriate process to convert into a ticket or request.
  • Identify and provide insight to a recurring incident and assist in the root cause resolution analysis where required.
  • Tracking and documenting network issues and compiling incident reports.
  • Communicate with client to collect information or verify their situation as frontline support. In case the escalation needs to involve many teams into a meeting or a call, you are the one will be leading or hosting it.
  • Effectively manage customer communications, escalations, and satisfaction.
  • Work effectively with the team in transitioning the workload through to colleagues in the 24 hours roster with clear notes, instructions and information for handover.
  • Add value to team performance & vision by proposal, strategy, or roadmap.
  • Must possess the ability to collaborate and work successfully with remote peers and teams.

Kỹ năng

IT Infrastructure
Communication Skills

Yêu cầu

  • Bachelor Degree in Information Technology, Computer Science, Computer Engineer or a similar field.
  • 4+ years of experience in an Infrastructure and managing the NOC environment.
  • Aware of standard network best practices and integration of all tools.
  • English: Good verbal and written communication skills.
  • Flexible with shifting schedule.
  • Work effectively with colleagues or by your own.
  • Researching and collecting information skills.
  • Experience from a position working cross-organizational and Global scale.
  • Problem Solving, analytic and process thinking.
  • Leadership and interpersonal skills.

Good to have but not required:

  • Any related Network Certification or Courses.
  • At least has experienced in ServiceNow as ticketing tool is advantage.
  • Knowledge and usage of Grafana or Zabbix is advantage.
  • Has experienced working on configuring and developing of dashboard management structure tools.

Quyền lợi

  • 13th-month Salary.
  • Performance bonus from 01-06 months salary.
  • The remaining annual leave days are paid.
  • Other benefits as per stated in Vietnamese Labor Law.
  • Team building, company trip.
  • Additional allowance for birthdays, weddings, etc.
  • Other basic benefits.
Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
IT/ Web
Hồ Chí Minh
101-300 nhân viên
IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ