Network Operation

freeC's Client

• Operate as part of the Tier 2 support team, closely coordinating with Tier 1 support to exchange information and provide advanced technical assistance; escalate unresolved issues to the appropriate technical teams when necessary.
• Manage network-related technical matters by performing in-depth investigations, responding to incidents, executing routine operational tasks, and continuously improving processes to enhance service quality and solution effectiveness.

Requirements:

• Experience managing and supporting large-scale network infrastructures with around a thousand nodes.
• Practical background in replacing, upgrading, and maintaining network hardware within live production environments.
• Strong knowledge of fundamental networking principles and protocols such as TCP/IP, DNS, proxy services, and related technologies.
• Hands-on experience working with Cisco networking solutions, including Catalyst, Meraki, and Firepower; extensive experience with Cisco platforms is highly preferred.
• Possession of a CCNA certification is mandatory, while CCNP certification is considered a significant plus.
• Demonstrated capability to troubleshoot, analyze, and resolve network-related technical issues effectively.

Communication & Soft Skills

• Japanese language proficiency at JLPT N2 level or above, with the ability to communicate across multiple skills; strong reading, writing, and listening abilities are especially valued.
• Excellent communication and coordination skills, enabling effective collaboration with internal teams and stakeholders.
• Strong motivation to continuously learn and keep up with emerging technologies, particularly within the Cisco ecosystem.

Additional Information

• The role covers support responsibilities at both Level 1 and Level 2.
• Direct communication with end users is required through ServiceNow, including email, chat, and phone interactions.

Flexible Working & Health Care

• Flexible working hours with a configurable start and end time within a defined daily range.
• Generous paid leave entitlement for all employees after the probation period.
• Remote working option available on a monthly basis.
• Monthly flexitime allowance to support personal scheduling needs.
• Additional paid time off for female employees with infants under 12 months.
• Full coverage of social insurance, unemployment insurance, and extended health care plans.

Fair & Transparent Benefits

• Standard weekends off, with overtime compensation applied in accordance with labor regulations.
• Performance reviews conducted twice per year to ensure clear feedback and career development.
• Annual bonus schemes tied to company policy and performance milestones.
• Recognition and benefits for public holidays, individual achievements, team excellence, and project contributions.
• Special benefits and gifts provided for company and family-related occasions throughout the year.

Dynamic Environment & Open Culture

• Regular company-wide events such as year-end celebrations, sports activities, annual trips, and quarterly team-building programs.
• Monthly social gatherings to encourage team connection and collaboration.
• Allowances for participation in internal clubs and recreational activities.
• Modern, well-equipped working environment with complimentary refreshments.
• Open, collaborative culture with approachable leadership and a strong delivery-focused mindset.

Strong Learning & Development Culture

• Free access to technical and soft-skill training programs, including communication and language courses.
• Company-provided access to an online learning platform featuring a wide range of professional content.
• Opportunities to attend workshops, seminars, and technical talks led by internal and external experts.
• Collaboration with experienced engineers who have built and operated large-scale, high-impact systems.